At a Glance
- Tasks: Manage helpdesk operations and ensure smooth facilities maintenance across various sites.
- Company: Join MITIE, a company built on integrity and teamwork.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a team that values diversity and goes the extra mile for clients.
- Qualifications: Experience in facilities management and familiarity with CAFM systems is a plus.
The predicted salary is between 30000 - 42000 € per year.
MITIE's Vision
The exceptional everyday
MITIE's Values:
- We are one Mitie
- We are built in integrity and trust
- We go the extra mile
- Our diversity makes us stronger
- Our customers' business is our business
Superiors & Subordinates
Responsible to: Helpdesk Manager
Responsible for: Maintaining the CAFM function
Meetings
- Attend team briefings
- Training courses as required
Main Duties
- Collation of all information and documentation relating to the safe operation of hard services associated within all sites across the client's estate, including all estate maintenance and reactive work records.
- Ensure that all tasks are completed, and records uploaded to the CAFM system, for ease of reference by both the client and other MITIE staff.
- Accurate and timely reporting on all helpdesk responsibilities.
- Accurate record keeping and reporting of all maintenance records through the CAFM system within contract defined timeframes.
- Identification as reported, any mechanical/electrical/fabric issues or faults, which will have a detrimental effect on the building environment & will require action by the maintenance team.
- Communication & liaison with specialist subcontractors on scheduled service activities when required.
- Follow MITIE policies and procedures for Quality, Health & Safety, and the Environment.
- Communicate with management immediately regarding any H&S related issues associated with the contract.
Qualifications / Skills Required
- Facilities Management Experience.
- A working knowledge of IBM Maximo or other CAFM System desirable.
- A basic knowledge of SAP.
- Commitment to training.
- Promote a 'can do' attitude across the service provision.
- To be a team player.
Level of Authority
The post holder will have the authority to carry out their role on a day-to-day basis in accordance with all prevailing company policies.
Facilities Helpdesk Administrator in Cardiff employer: Mitie Group plc.
At MITIE, we pride ourselves on being an exceptional employer that values integrity, diversity, and teamwork. As a Facilities Helpdesk Administrator, you will benefit from a supportive work culture that encourages professional growth through training and development opportunities, all while contributing to the safe and efficient operation of our clients' estates. Located in a dynamic environment, our commitment to going the extra mile ensures that your contributions are recognised and valued, making MITIE a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MITIE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing MITIE's values inside out. Show how you embody their commitment to integrity, teamwork, and going the extra mile. We want to see that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to facilities management and your experience with CAFM systems. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the MITIE team.
We think you need these skills to ace Facilities Helpdesk Administrator in Cardiff
Some tips for your application 🫡
Show Your Facilities Management Experience:When you're writing your application, make sure to highlight any relevant experience you have in facilities management. We want to see how your background aligns with the role of Facilities Helpdesk Administrator, so don’t hold back on those details!
Get Familiar with CAFM Systems:If you've got experience with IBM Maximo or any other CAFM systems, let us know! Even if you’re still learning, mentioning your willingness to get up to speed can show us your commitment to the role.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Make sure to address all the key responsibilities mentioned in the job description, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Group plc.
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially IBM Maximo. Be ready to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in the role.
✨Showcase Your Facilities Management Experience
Prepare specific examples from your previous roles that highlight your facilities management experience. Talk about how you’ve handled maintenance records, communication with subcontractors, and any challenges you’ve overcome.
✨Emphasise Teamwork and Communication
MITIE values teamwork, so be prepared to discuss how you work well with others. Share examples of how you’ve collaborated with teams or communicated effectively with management and subcontractors in past roles.
✨Demonstrate a 'Can Do' Attitude
MITIE looks for candidates who go the extra mile. Think of instances where you’ve gone above and beyond in your previous jobs. This will show your commitment to service provision and align with their company values.
