At a Glance
- Tasks: Create a 5-star experience for visitors and colleagues at our new office.
- Company: Join Signature Guest Services, a leader in exceptional customer service.
- Benefits: Earn £13.45 per hour with a full-time schedule and great team culture.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be part of an exciting new site opening and make a real impact.
- Qualifications: 2 years in corporate or high-end hospitality roles; strong communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Roving Ambassador (Facilities Assistant) – New Site Opening, Starting September 2026. Salary: £13.45 per hour. Availability required: Monday to Friday, 40 hours per week.
It is an exciting time to join Signature Guest Services and be part of our opening team at the Lloyds Banking Group office in Cardiff, St Johns Street.
Role Overview
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5‑star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you will ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.
Key Responsibilities
- Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts.
- Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended.
- Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
- Queue Management: Proactively manage queues to streamline arrival and departure experiences.
- Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Technical Expertise: Offer first‑class meeting room first‑fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
- Security: Be vigilant at all times, to keep our colleagues and visitors safe.
Main Duties
- Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
- Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
- Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution.
- Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
- VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
- Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently.
- Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
- Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience.
- Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
- Escorting: Host approved contractors on site.
- Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
- Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles.
- Role Model: Adopt the service standards and support the management team with training of fellow team members.
Qualifications
- Experience: Minimum 2 years at prestigious corporate workplaces, or in high‑end 5‑star hotels.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations).
- IT: Ability to handle a high volume of queries over different platforms.
- Customer Service: “How can I help” mindset – aligned with that of a 5‑star hotel.
- SIA Licence: To be provided.
- Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
Facilities Assistant in Cardiff employer: Mitie Group plc.
At Signature Guest Services, we pride ourselves on creating a dynamic and supportive work environment where every team member plays a crucial role in delivering exceptional service. As a Facilities Assistant at our new Lloyds Banking Group office in Cardiff, you will enjoy a collaborative culture that values your contributions, offers opportunities for professional growth, and provides a competitive salary of £13.45 per hour. Join us to be part of an exciting journey, where your skills in customer service and problem-solving will shine as you help craft a seamless experience for all visitors and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mitie Group plc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mitie Group plc.
Don't be shy about reaching out to Mitie Group plc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities Assistant in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mitie Group plc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mitie Group plc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
