At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive team culture.
- Benefits: Competitive pay of £12.71, paid breaks, and flexible shift patterns.
- Other info: Opportunity to work in a dynamic environment with a focus on teamwork.
- Why this job: Make a real difference by ensuring safety and security in a retail environment.
- Qualifications: Retail security experience, excellent communication skills, and conflict resolution training.
The predicted salary is between 26400 - 26400 £ per year.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns. Pay Rate is £12.71. Postcode CT9 1RP. Store is Aldi Margate Zion Place. Break is paid.
Main Duties:
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for:
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Retail Security Officer in Canterbury employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and wellbeing of both its employees and customers, offering a supportive work culture where teamwork and flexibility are highly valued. As a Retail Security Officer at Aldi Margate, you will benefit from competitive pay, paid breaks, and opportunities for professional growth within a dynamic environment that encourages conflict resolution and proactive engagement. Join us to make a meaningful impact while enjoying a rewarding career in security.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Canterbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail security field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to conflict resolution and customer service. We want you to shine when discussing how you handle tough situations!
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability and willingness to adapt to different shift patterns. This is key for roles like the Retail Security Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Retail Security Officer in Canterbury
Some tips for your application 🫡
Show Your Security Experience:Make sure to highlight any previous retail security experience in your application. We want to see how you've handled tough situations and provided a reassuring presence in the past.
Flexibility is Key:Since the role requires flexibility in shift patterns and locations, let us know about your availability and willingness to adapt. This will show us you're ready to meet the business needs head-on!
Communication Skills Matter:We value excellent communication skills, so be sure to showcase both your written and verbal abilities. Whether it's through your cover letter or CV, make it clear that you can communicate effectively with customers and colleagues alike.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key duties mentioned in the job description, such as conflict resolution and providing a reassuring presence. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As excellent communication skills are crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to liaise with management or external agencies, and be ready to discuss how you handled those interactions.
✨Demonstrate Flexibility and Team Spirit
Since the job requires a flexible approach to working patterns, be prepared to discuss your availability and willingness to adapt. Share experiences where you've successfully worked as part of a team or taken the initiative to support colleagues, highlighting your enthusiastic attitude.
✨Prepare for Conflict Scenarios
Given the nature of the role, it's likely you'll be asked about handling difficult situations. Prepare specific examples of how you've used conflict resolution techniques in the past. This will not only showcase your skills but also reassure the interviewer that you can maintain high ethical standards under pressure.
