At a Glance
- Tasks: Observe and prevent theft while ensuring a safe shopping environment.
- Company: Join the UK's leading high-street retailer with a strong community focus.
- Benefits: Earn £15.91 per hour, enjoy paid travel, and get a 20% M&S discount after 6 months.
- Other info: Dynamic role with opportunities to develop skills and grow within the company.
- Why this job: Make a real difference in your community by protecting stores and customers.
- Qualifications: SIA licence required; customer service experience is a plus.
The predicted salary is between 15.91 - 15.91 £ per hour.
Key Information
- Location: Cambridge, Cambridge Beehive, Peterborough Brotherhood, Peterborough Serpentine Green, Huntingdon, Bury St Edmunds & surrounding areas.
- Pay: £15.91 per hour.
- Travel: All travel paid for (Public Transport and/or Car mileage).
- Hours: 45 hours per week.
Job Overview
Our client is the UK's premier high‑street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to prevent theft of stock. The role is essential in identifying, apprehending and prosecuting criminals who target the retailer.
Responsibilities
- Observe, deter and arrest those engaged in criminal activity in line with the Theft Act.
- Follow the ASCONE process.
- Work with SOC CCTV operators to identify and stop offenders.
- Liaise with police forces and other crime‑prevention partners to stay updated on crime trends.
- Build a local network to identify and disrupt crime.
- Report incidents accurately and promptly.
- Occasionally attend court to provide evidence.
Qualifications & Requirements
- Valid SIA front‑line licence; store‑detective experience highly desirable.
- Minimum 5 years of trackable working history in the UK.
- Strong customer‑service background and experience in a customer‑facing role.
- Ability to remain calm under pressure and react quickly in challenging situations.
- Excellent observational skills and ability to handle sensitive situations, making quick decisions.
- Confidence to challenge people when necessary.
- Strong written and verbal communication skills (GCSE level or equivalent in English).
- Proactive, forward‑thinking, self‑motivated with a can‑do attitude and drive to learn.
- Adaptable and positive team member.
Benefits
- Paid travel (public transport or mileage).
- M&S discount of 20% after 6 months of employment.
- Competitive hourly rate of £15.91.
Store Detective in Cambridge employer: Mitie Group plc.
Joining M&S as a Store Detective offers you the chance to be part of the UK's premier high-street retailer, where your role is vital in maintaining a safe shopping environment. With a competitive pay rate of £15.91 per hour, paid travel expenses, and a generous 20% employee discount after six months, M&S fosters a supportive work culture that values teamwork and personal growth. You'll have the opportunity to develop your skills in a dynamic setting while contributing to community safety across Cambridge and surrounding areas.
