At a Glance
- Tasks: Supervise daily operations in Reception, Helpdesk, and Stores to ensure excellence.
- Company: Join Mitie, where our people are our greatest strength.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunities for career progression and recognition of your contributions.
- Why this job: Make a real impact while developing your skills in a dynamic role.
- Qualifications: Experience in admin or helpdesk roles with strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Location and Shift: Buxton | Monday to Friday, 08:30 – 17:00 (37.5 hours per week)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Administrator who will lead the day-to-day delivery of soft services on the HSE Buxton contract, ensuring operational excellence and strong financial performance while supporting key functions including Reception, Stores, and Helpdesk.
Role Responsibilities
- Supervise and coordinate daily activities across Reception, Helpdesk, and Stores to meet contractual KPI standards
- Produce and manage rotas to ensure full shift coverage in line with contract requirements
- Monitor and control expenditure while identifying opportunities to maximise income and improve financial performance
- Lead, support and develop team members through training, appraisals, and performance management
- Drive continuous improvement initiatives and ensure compliance with health and safety, including risk assessments and safe working practices
What We're Looking For
- Previous experience in an administrative or helpdesk role
- Proven supervisory or leadership experience
- Good understanding of health and safety legislation and compliance
- Strong organisational skills with the ability to prioritise workload effectively
- IT proficiency, including Microsoft Excel, Word, and PowerPoint
- Full UK driving licence due to site location
- Proactive mindset with the ability to identify and deliver service improvements
What's in it for you?
- Competitive salary dependent on experience
- Opportunities for professional development and career progression
- A supportive team environment where your contributions are recognised
Helpdesk/Administrator in Buxton employer: Mitie Group plc.
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment in Buxton, where our employees can truly thrive. As a Helpdesk/Administrator, you will benefit from competitive salaries, professional development opportunities, and a culture that values your contributions, all while working Monday to Friday in a role that promotes operational excellence and team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk/Administrator in Buxton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Helpdesk/Administrator in Buxton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk/Administrator role. Highlight your previous experience in administrative or helpdesk positions, and don’t forget to showcase any supervisory or leadership roles you've had. We want to see how you can bring your skills to our team!
Showcase Your Skills:In your application, emphasise your organisational skills and IT proficiency. Mention your experience with Microsoft Excel, Word, and PowerPoint, as these are key for the role. We love seeing candidates who can effectively prioritise their workload and drive service improvements!
Be Proactive:Demonstrate your proactive mindset in your written application. Share examples of how you've identified and delivered service improvements in past roles. We’re looking for someone who can take the initiative and contribute to our continuous improvement efforts!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our supportive team at Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Soft Services Administrator. Familiarise yourself with the key functions like Reception, Helpdesk, and Stores. This will help you demonstrate how your previous experience aligns with their needs.
✨Showcase Your Leadership Skills
Since the role requires supervisory experience, be ready to discuss specific examples where you've led a team or improved processes. Highlight any training or performance management initiatives you've implemented to show you're proactive and capable.
✨Brush Up on Health and Safety Knowledge
Given the importance of health and safety compliance in this role, make sure you can talk about relevant legislation and how you've applied it in past positions. This will show that you take safety seriously and understand its significance in operational excellence.
✨Demonstrate IT Proficiency
As the job requires IT skills, especially in Microsoft Excel, Word, and PowerPoint, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used these applications to improve efficiency or reporting.
