At a Glance
- Tasks: Manage reception, assist visitors, and ensure a welcoming environment at Bristol Parkway Training Centre.
- Company: Join the Mitie Team in partnership with Network Rail, located in vibrant Bristol.
- Benefits: Earn £13.45 an hour, enjoy a Monday to Friday schedule, and gain valuable experience.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be the friendly face of our team and make a positive impact on every visitor's experience.
- Qualifications: Friendly, professional, IT literate, and able to manage multiple tasks efficiently.
The predicted salary is between 27000 - 30000 £ per year.
We are on the lookout for a professional, welcoming, and experienced Guest Services Co-ordinator to join our site at Bristol Parkway Training Centre in the heart of Bristol. You will be joining our Mitie Team and working in partnership with Network Rail.
Working hours: Monday - Friday 07:00 - 16:00
Pay: £13.45 an hour
You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located. You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of the site. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.
As a Front of House Coordinator, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include:
- Opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering consumable goods and more.
- Signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
- Responsible for unlocking and locking the building daily, including carrying out daily checks to make sure the building is secure.
- Effective management of administrative tasks such as monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
- Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
- Reviewing the security checklist ensuring all faults have been corrected or logged to maintenance.
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Being the representative on behalf of the team for the engagement team.
- Collating and ordering lunches from catering suppliers for each classroom.
- Maintaining up to date health and safety folders, with direction from the regional front of house manager.
- Co-ordinating the general running of the building including kitchen and break out room checks to ensure they are kept clean and tidy.
Along with reception duties, you will assist with additional tasks such as:
- Dealing with planned and reactive works as and when required.
- Working with our Compliance Manager to ensure all reactive and pre-planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
- Conducting floor walks and logging any faults that are present.
If this sounds like you, then we want to hear from you!
Front Of House Coordinator in Bristol employer: Mitie Group plc.
Join our dynamic Mitie Team at the Bristol Parkway Training Centre, where we prioritise a welcoming and professional work environment. As a Front of House Coordinator, you'll benefit from a supportive culture that values employee growth and development, alongside competitive pay and a Monday to Friday schedule. With opportunities to engage with diverse teams and contribute to the smooth operation of our site, this role offers a rewarding experience in the heart of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Coordinator in Bristol
✨Tip Number 1
Network with people in the industry! Attend local events or join online groups related to guest services. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Get a friend to do a mock interview with you, focusing on common questions for Front of House roles. This will help you feel more confident and prepared when it’s your turn.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be friendly and approachable. Remember, they’re looking for someone who fits into their team as much as they are for skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities listed there, so keep checking back!
We think you need these skills to ace Front Of House Coordinator in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your relevant experience in guest services and administration. We’re looking for someone who can manage tasks efficiently, so give us examples of how you've done this in the past.
Be Professional Yet Courteous:Remember, you’ll be the first point of contact for visitors. Use professional language but keep it warm and welcoming. This balance is key to making a great impression right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Coordinator role. Familiarise yourself with the key responsibilities like managing access points, handling queries, and maintaining a tidy reception area. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As this role requires excellent communication and interpersonal skills, be prepared to showcase these during your interview. Practice answering questions clearly and confidently, and think of examples where you've successfully handled phone calls or emails in a professional manner. This will highlight your ability to represent the team effectively.
✨Demonstrate Your IT Literacy
Since being IT literate is crucial for this position, be ready to discuss your experience with relevant software and tools. Bring up any specific systems you've used for managing documentation or administrative tasks. This will reassure the interviewer that you can handle the technical aspects of the job with ease.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations, such as managing visitor queries or dealing with emergencies. Think through potential scenarios beforehand and prepare your responses. This will show that you're proactive and capable of thinking on your feet, which is essential for a Front of House Coordinator.
