At a Glance
- Tasks: Oversee CCTV operations and ensure safety at Cabot Circus Shopping Centre.
- Company: Join a leading security team in a vibrant shopping environment.
- Benefits: Enjoy competitive pay, employee discounts, and extensive training opportunities.
- Other info: Flexible shifts with great career progression in a dynamic setting.
- Why this job: Make a real difference in public safety while developing your leadership skills.
- Qualifications: SIA CCTV Licence required; strong communication and organisational skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Control Room Shift Manager – CCTV – Cabot Circus Shopping Centre, Bristol. Shifts: 4 on 4 off rota – 07:00‑19:00 & 19:00‑07:00. Pay rate £16.22 per hour. SIA CCTV Licence is essential.
Benefits Package:
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Free Staff Parking
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
Main Duties:
- Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of all common and public areas of the shopping centre.
- The Client emergency and evacuation procedures.
- Officer time and attendance.
- Health, safety & welfare of the Mitie site-based team.
- Incidents that affect The Client and Mitie Business Continuity Planning centred on the continued operation of the control room and shopping centre.
- Client building security and safety.
- Providing a high standard of response to telephone and email enquiries.
- Supervision & support for all Mitie on-site personnel.
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect the Centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.
Qualifications:
- SIA CCTV Licence is essential for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a “can do” attitude.
- Good communication skills.
- Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
- Has the ability to contribute toward a team operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- A comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- A positive attitude to dealing with people and taking on challenges.
Control Room Shift Manager in Bristol employer: Mitie Group plc.
As a Control Room Shift Manager at Cabot Circus Shopping Centre in Bristol, you will join a dynamic team dedicated to ensuring the safety and security of a vibrant retail environment. Our company offers an extensive benefits package, including employee shares, competitive pay, and opportunities for professional growth through comprehensive training. With a supportive work culture that values communication and teamwork, we empower our employees to thrive while enjoying perks like staff discounts and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Shift Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in control rooms or security management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to CCTV operations and incident management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or scenarios where you effectively managed incidents. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Control Room Shift Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Shift Manager role. Highlight your SIA CCTV Licence and any relevant experience in security or management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Cabot Circus. Share specific examples of your past experiences that relate to the job description, and don’t forget to show off your enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities of a Control Room Shift Manager. Familiarise yourself with CCTV operations, incident management, and health and safety protocols. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves effective communication at all levels, prepare examples of how you've successfully communicated in past roles. Think about times when you’ve had to relay important information or manage incidents – these stories will highlight your skills.
✨Demonstrate Your Leadership Qualities
As a shift manager, you’ll need to lead a team. Be ready to discuss your leadership style and provide examples of how you’ve motivated and supported team members in previous positions. This will help the interviewers see you as a natural fit for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
