At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to fantastic employee perks.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
The predicted salary is between 29 - 30 € per hour.
Pay rate: £14.51 per Hour
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Brackley employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training programmes and apprenticeship schemes, Mitie offers a supportive work culture where employees can thrive. Additionally, the competitive benefits package, including annual leave, pension schemes, and access to various employee discounts, makes it an attractive place for those seeking meaningful and rewarding employment in the retail security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Brackley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to create a safe environment, as these are key for the Retail Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Security Officer in Brackley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers and colleagues.
Be Clear About Your SIA Licence:If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry – just let us know if you're open to training. We’re all about helping you get the qualifications you need.
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest in your application to avoid any hiccups down the line. It’s better to be upfront!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Mitie. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Security Officer. Familiarise yourself with the key responsibilities like delivering customer service and conducting store patrols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while maintaining a friendly atmosphere.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a situation involving potential theft? Practising your responses to these types of questions can help you articulate your thought process clearly during the interview.
✨Dress the Part
Even though you might be provided with a uniform, dressing smartly for the interview shows professionalism. It sets a positive tone and demonstrates that you take the opportunity seriously. Plus, it helps you feel more confident when meeting your interviewers.
