At a Glance
- Tasks: Ensure a safe and welcoming environment for customers and colleagues in a retail setting.
- Company: Join the iconic M&S team, known for its commitment to customer service.
- Benefits: Earn £13.58 per hour with guaranteed 40+ hours weekly and great discounts.
- Other info: Enjoy career growth opportunities and various employee benefits.
- Why this job: Be a key player in creating a secure shopping experience while helping others.
- Qualifications: Previous security experience preferred; strong communication skills are essential.
The predicted salary is between 13.58 - 13.58 £ per hour.
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.
Responsibilities
- Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
- Create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
- Help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
- Use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
- Stay calm under pressure, responding to challenging situations or supporting emergency procedures, always acting professionally and confidently.
- Work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
- Adapt quickly to changing situations to support the store when needed.
Qualifications
- Previous security experience is preferred.
- A valid SIA licence is desirable, although not essential.
- Strong communication and interpersonal skills.
- A calm, confident and professional approach.
- A proactive mindset with the ability to make sound decisions quickly.
- A genuine passion for customer service and keeping people safe.
Important Information
All candidates must be able to provide a 5-year checkable work history within the UK.
Benefits
- £13.58 per hour
- Guaranteed 40+ hours per week
- 20% colleague discount (after a qualifying period)
- Company-funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance
- Childcare Voucher Scheme
Ready to make a difference? Take your marks and apply today.
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