At a Glance
- Tasks: Manage key customer relationships and drive new business opportunities in water services.
- Company: Join Mitie, a supportive team where your growth is our priority.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Enjoy ongoing coaching and the chance to thrive in a dynamic industry.
- Why this job: Make a real impact while building your professional brand in a growing business.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Account Manager who will take ownership of key customer relationships, ensuring safe, compliant, and efficient water management while driving new business opportunities and delivering commercial growth.
Responsibilities
- Manage and develop customer relationships to ensure safe, efficient, and compliant delivery of water services.
- Identify and develop sales opportunities across existing accounts and new prospects.
- Proactively manage customer accounts to maintain compliance, profitability, and service excellence.
- Prepare and deliver quotations in line with company and industry standards using CRM systems.
- Conduct regular client review meetings, contract audits, and manage renewals effectively.
- Drive new business activity by managing a strong and accurate sales pipeline.
- Identify and maximise referral, upsell, and cross-sell opportunities within your client base.
- Promote the full portfolio of services to ensure customers remain compliant and informed.
- Lead and support tenders and PQQ submissions, ensuring timely and high-quality delivery.
- Work collaboratively with internal teams to ensure seamless service delivery.
- Provide accurate reporting on pipeline, account activity, and performance metrics.
- Carry out technical site visits where required, ensuring delivery aligns with contractual agreements.
Required Qualifications
- Proven experience in account management, sales, or business development (ideally within water services or compliance-based industries).
- Strong understanding of Health & Safety regulations and industry standards.
- Experience using CRM systems to manage pipelines, reporting, and customer data.
- Excellent communication and relationship-building skills.
- Ability to manage multiple accounts while identifying and closing new opportunities.
- Strong commercial awareness and ability to ensure contracts are both compliant and profitable.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression within a growing business.
- Supportive team environment with ongoing coaching and development.
- The chance to build your professional brand and make a measurable business impact.
There's a place for you at Mitie, join us.
Senior Key Account Manager in Birmingham employer: Mitie Group plc.
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can truly thrive. As a Senior Key Account Manager, you will benefit from a competitive salary and a comprehensive benefits package, alongside ample opportunities for career development within a growing business. Our hybrid working model allows for flexibility, while our commitment to ongoing coaching ensures that you can build your professional brand and make a significant impact in the water management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in areas like compliance and customer relationship management.
✨Tip Number 3
Practice your pitch! Be ready to discuss your achievements in account management and how you've driven growth in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Key Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Key Account Manager. Highlight your experience in account management and any relevant achievements in water services or compliance-based industries. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of Health & Safety regulations and your experience with CRM systems.
Showcase Your Relationship-Building Skills:In your application, give examples of how you've successfully managed customer relationships in the past. We love seeing candidates who can demonstrate their ability to maintain compliance and drive new business opportunities through strong connections.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you brush up on your knowledge of water management and compliance regulations. Familiarise yourself with the key responsibilities of the role, especially around customer relationship management and sales opportunities. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills and successes. Think about times when you've driven new business or improved client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with insightful questions about the company’s approach to customer service and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready to Discuss CRM Systems
Since experience with CRM systems is crucial for this role, be prepared to discuss your familiarity with them. Talk about how you've used these tools to manage pipelines and reporting effectively. If you have specific metrics or achievements related to CRM usage, share those too!
