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- Tasks: Lead fire alarm maintenance and ensure compliance with safety standards.
- Company: Dynamic company focused on safety and service excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a difference in safety while leading a passionate team.
- Qualifications: Experience in fire alarm management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities
- Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
- Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
- Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1-1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety-first, customer-focused culture within the service department.
- Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
- Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
Regional Service Manager in Birmingham employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire alarm industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with BS 5839-1:2025 and your knack for managing teams. Use specific examples to demonstrate how you've tackled challenges in service delivery.
✨Tip Number 3
Prepare for interviews by researching the company’s service strategies and recent projects. This will help you tailor your answers and show that you’re genuinely interested in their operations. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Keep an eye on our listings and make sure your application stands out!
We think you need these skills to ace Regional Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fire alarm service management and aligns with the key responsibilities mentioned in the job description. We want to see how your skills match up with what we're looking for!
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to include examples of your leadership experience. We love to see how you've motivated teams and improved performance in previous roles.
Be Specific About Compliance Knowledge: Mention your familiarity with BS 5839-1:2025 and any relevant technical knowledge. We’re keen on candidates who understand the standards we work with, so make it clear how you meet this requirement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Standards
Make sure you’re well-versed in BS 5839-1:2025. Brush up on the key points and be ready to discuss how you’ve applied these standards in your previous roles. This shows you’re not just familiar with the regulations but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to lead the Regional Engineering Team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a backlog of service requests or dealing with a dissatisfied customer. Practise your responses to show your problem-solving skills and customer-focused approach.
✨Highlight Continuous Improvement Initiatives
Think of instances where you’ve implemented changes that enhanced service delivery or efficiency. Be prepared to discuss these initiatives and their outcomes, as this aligns perfectly with the role’s focus on operational improvements.