At a Glance
- Tasks: Drive revenue and build relationships with key accounts in the Fire & Security sector.
- Company: Join a leading company focused on client satisfaction and service excellence.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Collaborative culture with opportunities to mentor and lead within the team.
- Why this job: Make a real impact by strengthening partnerships and driving innovation in a vital industry.
- Qualifications: Experience in Fire & Security, strong customer service skills, and commercial acumen.
The predicted salary is between 45000 - 55000 £ per year.
The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.
The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.
Job objectives and responsibilities
- Client Strategy & Relationship Building
- Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
- Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
- The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
- Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
- Commercial & Financial Accountability
- Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
- Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
- Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
- Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
- Provide accurate forecasts, pipeline reporting, and strategic account plans.
- Operational Excellence & Compliance
- Ensure all service delivery meets the Client expectations.
- Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
- Highlight any shortfalls with compliance, operational or commercial activity.
- Assist with the mobilisation of any new contracts that fall within your region.
- Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.
- Personal Development
- Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
- Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
- Drive a collaborative culture between all departments and Support functions.
- Market Insight & Innovation
- Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
- Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
- Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.
Professional Conduct
This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Person Specification
Essential
- Experience in the Fire & Security industry.
- Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
- Proven track record managing key accounts of all sizes.
- Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
- Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
- Excellent client relationship skills with the ability to communicate effectively with the leadership team.
- Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.
Desirable
- Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
- Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).
Proven Track Record Key Performance Indicators (KPIs)
- Portfolio revenue growth and profitability.
- Client retention and contract renewal rates.
- SLA performance, compliance, and audit outcomes.
- Customer satisfaction scores (NPS/CSAT).
- Key performance and development.
Key Account Manager in Birmingham employer: Mitie Group plc.
As a Key Account Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong focus on client relationships, and the opportunity to work within the innovative Fire & Security sector, all while fostering a collaborative culture that encourages professional excellence and personal achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Birmingham
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Key Account Manager. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Group plc.. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Mitie Group plc.
Don’t forget to apply for the Key Account Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Group plc..
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Group plc.. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Group plc..
How to prepare for a job interview at Mitie Group plc.
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Group plc..
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Group plc..
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Group plc..
