At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference in your community by preventing crime and enhancing safety.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 30000 € per year.
Pay rate: £14.51 per hour
Various Shifts (to be discussed at interview)
Job Overview: Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Bicester employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training programmes and apprenticeship schemes, Mitie offers a supportive work culture where employees can thrive. Additionally, the competitive pay rate, generous benefits package, and commitment to providing a safe working environment make it an attractive choice for those seeking meaningful employment in the retail security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Bicester
✨Tip Number 1
First things first, make sure you know the ins and outs of the Retail Security Officer role. Brush up on your customer service skills because that’s key! We want to see you shine in interviews by showing how you can create a safe and welcoming environment.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Mitie through LinkedIn or other platforms. They can give you insider tips on what it’s really like working there and might even put in a good word for you!
✨Tip Number 3
Prepare for situational questions during your interview. Think about scenarios where you’ve had to handle difficult situations or deter potential issues. We love hearing about real-life examples that showcase your problem-solving skills!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make a difference in retail security!
We think you need these skills to ace Retail Security Officer in Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your Availability:Since the job involves various shifts, it’s super important to mention your availability clearly. Let us know when you can work so we can find the best fit for both you and the team!
Highlight Relevant Experience:If you’ve got any previous experience in security or a similar role, don’t hold back! Share specific examples of how you’ve contributed to safety and security in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Highlight Relevant Experience
If you've worked in security or retail before, be ready to share specific examples of how you handled challenging situations. Discuss any experience you have with CCTV systems or liaising with law enforcement, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Customer Service Skills
Since delivering exceptional customer service is a key part of the job, think of instances where you've gone above and beyond for customers. Be prepared to discuss how you would handle difficult customers while maintaining a safe environment. This shows that you can balance security with great service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, the team you'll be working with, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
