At a Glance
- Tasks: Protect the store and its people while delivering excellent customer service.
- Company: Join the evolving Waitrose and Mitie family in a dynamic retail environment.
- Benefits: Earn £15.64 per hour with great perks like childcare vouchers and life assurance.
- Other info: Receive full training and support, plus opportunities for professional development.
- Why this job: Make a real difference in a role that combines security and customer service.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 32500 - 35000 £ per year.
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £15.64 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers! Fantastic opportunity to join the evolving Waitrose and Mitie family!
Full and extensive training will be provided including MAYBO and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What we are looking for:
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
Main Duties:
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodology and orderly way.
Training:
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety:
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
store protection Officer in Bath employer: Mitie Group plc.
Joining Waitrose as a Store Protection Officer in Bath offers you the chance to be part of a dynamic team dedicated to ensuring safety and exceptional customer service. With competitive pay, comprehensive training, and a strong focus on employee development, you will thrive in a supportive work culture that values your contributions. Enjoy unique benefits such as a Share Incentive Plan and Cycle to Work scheme, making this an excellent opportunity for those seeking meaningful employment in a reputable retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land store protection Officer in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Waitrose and Mitie. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to security roles and customer service. Think about your past experiences and how they relate to the Store Protection Officer position. This will help you feel more confident when it’s time to shine!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate effectively. Use clear examples from your previous roles to highlight how you've handled challenging situations or provided excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re enthusiastic about the role. And remember, apply through our website for the best chance!
We think you need these skills to ace store protection Officer in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Store Protection Officer role. Highlight any previous security experience and relevant skills, like communication and customer service, that align with what we're looking for at Waitrose.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your enthusiasm for security and how you can contribute to our team. Don't forget to mention your SIA licence!
Showcase Your Skills:In your application, be sure to showcase your energy and enthusiasm. We want to see how you can engage with customers and handle challenging situations while maintaining professionalism.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Protection Officer. Familiarise yourself with Waitrose and Mitie's values, as well as the key responsibilities outlined in the job description. This will help you demonstrate your enthusiasm and fit for the position.
✨Showcase Your Experience
Highlight any previous security experience you have, especially if it involves customer service. Be ready to share specific examples of how you've handled challenging situations or maintained safety in a retail environment. This will show that you can handle the demands of the role.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your energy and enthusiasm for the position.
✨Be Tech-Savvy
Since the role involves using technology like body-worn cameras and incident reporting devices, be prepared to discuss your comfort level with tech. If you have experience with similar tools, mention it! Showing that you're tech-savvy will give you an edge in the interview.
