Permit Issuer Assistant in Barnard Castle

Our Values and BehavioursDelivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our CultureWe are One Mitie

• Work collaboratively with Mitie colleagues, GSK stakeholders and contractors.
• Support operational resilience across the wider account.
• Promote teamwork and shared accountability for safe delivery of work.
• Always uphold permit standards and site rules.
• Challenge unsafe acts and unsafe conditions professionally and respectfully.
• Ensure compliance requirements are consistently applied.
• Take ownership of permit issues through to resolution.
• Support operational teams in delivering work safely and efficiently.
• Seek opportunities to improve processes and service delivery.
• Respect and value different perspectives and experiences.
• Foster an inclusive environment where everyone is treated equally.
• Support GSK's commitment to safety, quality and compliance.
• Focus on protecting people, operations and business continuity.
• Deliver exceptional support and customer service at all times.

Job Objectives and Responsibilities

Support the safe and effective operation of the GSK Permit to Work system.

• Ensure all maintenance, engineering, facilities and contractor activities are supported by appropriate permits, risk assessments, method statements and supporting documentation.
• Review permit applications to ensure compliance with site standards before escalation for approval.
• Maintain accurate permit records and ensure permit documentation is complete, current and auditable.
• Provide support and guidance to contractors and Mitie teams regarding permit requirements and site expectations.
• Conduct routine permit assurance checks and workplace inspections to verify compliance with permit conditions.
• Maintain a visible presence within operational areas through regular Gemba walks and field engagement.
• Identify, escalation and support resolution of safety, compliance and permit-related concerns.
• Support contractor management processes, ensuring contractors arrive prepared with appropriate documentation and approvals.
• Monitor active permits and ensure timely closure, suspension, extension and record retention activities.
• Support site audits, inspections and compliance reviews.
• Assist with continuous improvement initiatives relating to contractor management, permit compliance and safety performance.
• Promote a positive safety culture that aligns with both Mitie and GSK values and expectations.

Main Duties

• Administer and maintain Permit to Work records and registers.
• Review permit documentation and supporting RAMS.
• Verify training, competency and authorisation requirements where applicable.
• Coordinate communication between contractors, operational teams and permit issuers.
• Carry out regular Gemba walks and permit assurance observations.
• Ensure permit conditions are being followed in the field.
• Support isolation verification and high-risk work controls where authorised.
• Escalate permit breaches and unsafe conditions.
• Support contractor onboarding and site access processes.
• Participate in safety meetings, toolbox talks and operational reviews.
• Assist in preparation for internal and external audits.
• Produce permit compliance reports and KPI data as required.
• Support wider compliance and operational activities across the Mitie account.
• Flexibility to support business needs which may include weekend working, early mornings and/or late evenings., Maintains a customer-focused approach whilst ensuring compliance standards are never compromised.
• Champions a "Safety First" culture where everybody goes home safe every day.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use and ensure all work equipment and PPE is used appropriately and in accordance with training received.
• Report any issues, incidents or training requirements to line management.
• Promote safe working practices and intervene where unsafe conditions or behaviours are observed.
• Support compliance with GSK Safety Standards and Permit to Work requirements.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to management.
• Report actual or suspected security incidents.

Key Success Measures

• Permit compliance performance.
• Quality and accuracy of permit documentation.
• Audit and inspection outcomes.
• Gemba engagement and safety observations completed.
• Contractor compliance performance.

Experience working within a safety-critical, technical, engineering, facilities management, manufacturing or pharmaceutical environment.

• Understanding of Health, Safety and Environmental requirements.
• Experience managing documentation and compliance records.
• Knowledge of contractor control processes.
• Understanding of risk assessments and safe systems of work.
• Experience engaging with multiple stakeholders.

Desirable Experience & Knowledge

• Experience working within a Permit to Work system.
• Experience within a GMP or highly regulated environment.
• Knowledge of isolation processes and high-risk work activities.
• Understanding of contractor management systems.
• Experience using electronic permit management systems.

QualificationsEssential

• GCSE (or equivalent) in English and Mathematics.
• Evidence of strong IT literacy including Microsoft Office applications.

Desirable

• IOSH Working Safely or IOSH Managing Safely.
• Permit to Work training.
• Health & Safety qualification or equivalent operational experience.
• Contractor Management or Compliance-related training.

Skills & Competencies

• Excellent attention to detail.
• Strong organisational and administrative skills.
• Effective communication and stakeholder engagement.
• Ability to challenge non-compliance in a constructive manner.
• Strong problem-solving capability.
• Ability to prioritise competing demands.
• High level of personal accountability.
• Competent use of Microsoft Office and business systems.

Behavioural Expectations

• Demonstrates visible safety leadership through regular Gemba engagement.
• Consistently promotes both GSK and Mitie safety values.
• Takes ownership for quality, compliance and operational performance.
• Acts with integrity and professionalism at all times.
• Demonstrates confidence in challenging unsafe behaviours.
• Maintains a disciplined and organised approach to work.
• Supports collaboration across all functions and stakeholders.
• Identifies opportunities for continuous improvement.