Area Security Manager

Job Overview

We are looking for an experienced Manager (based in Wales) overseeing Team Leaders and operational staff within Wales & South England, who provide security response and guarding to sites 24 hours per day, 7 days per week.

The key responsibilities include taking command and control of major/critical incidents at operational or tactical level, management and development of the team, creation and implementation of operational and emergency procedures, and acting as the key interface between security and other internal/external teams and partners.

This role is a fantastic opportunity to have real influence within Mitie security operations within London.

The Area Manager position is fixed Monday to Friday with occasional weekend on call. There may be occasions (due to operational requirements) when the Area Security Manager needs to provide cover during other times of the day or night. This will include performing out of hours visits to various sites and an on-call role at weekends on a rota basis, with the occasional requirement to attend site to be part of the team managing pre-planned protests or events, with occasional travel to other sites nationally. Contractual working hours are 45 hrs per week.

Key Responsibilities

• Responsible for the operation and continual development of the security staff within their region.
• Be the first management point of contact for any security incidents.
• Manage security incidents at Operational (Bronze) or Tactical (Silver) level.
• Ensure KPIs are met in line with client expectations.
• Ensure procedures for the security staff remain current and up to date.
• Manage shift patterns, authorise and plan staff leave and manage sickness absence.
• Undertake performance development reviews and team meetings.
• Recruit and retain security staff.
• Assist with creation and development of contingency and emergency planning and procedures for all operational sites in the event of an emergency.
• Assist with development and implementation of new systems on behalf of the BBC and organise in-house workshops to embed these.
• Interface with partner teams to ensure that any issues are tracked and resolved.
• Monitor and analyse all relevant reports and briefing documents.
• Complete and distribute management reports to SLT and client.
• Be proactive and make suggestions for continuous improvement.
• Ensure appropriate records are maintained of accidents, incidents or near misses and maintain an accurate log of site restrictions/hazard identification.
• Work with the security operations team to ensure that up-to-date online site inductions and site safety documentation and operational safety plans are in place for each site.
• Provide an active contribution towards ensuring operations and maintenance activities are carried out to industry best practice and regulation in terms of Health, Safety and the Environment.
• Carrying out other reasonable tasks as directed by the SLT.

Qualifications

• Previous experience of line managing a team and hold a valid SIA Security Licence.
• Clear and confident communicator both verbally and in writing.
• Willingness to work shift work/non-routine hours including weekends.
• Able to work on their own and as part of a team.
• Previous knowledge/experience of Incident Management within an operational environment or similar.
• Willingness to undertake continuous personal development.
• Desirable– Health and Safety qualification (e.g. IOSH Managing Safely) or experience.
• Desirable– Proven ability to quickly learn and effectively adhere to new processes and procedures.
• Desirable– Previous experience/qualification in delivery of training.
• Desirable– Contributes to a positive team environment.
• Desirable– Drive, enthusiasm and self-motivation.

Essential Skills

Essential – SIA Door Supervisor.

Candidate Profile

The Candidate must have proven experience of line managing a team, ideally in a busy security, Civil Service, military or police environment with experience of creating and developing new procedures and processes. Previous knowledge of incident management and command and control structures and escalation processes will be beneficial. The successful candidate will have excellent communication skills and a flexible approach to work is essential due to the nature of the role.