Apprentice Admin/Office Manager

Location: Kajima Darlington Schools - Darlington - Education VillageSalary: £16,686.08Ready to turn your potential into something extraordinary?

At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support.

Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet.

We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures – for you, for our communities, and for our world.

What You’ll Be Doing

As part of our team, you'll be based at Darlington Education Village, supporting the delivery of facilities management services within a busy educational environment. This is a fantastic opportunity to gain hands‑on experience in facilities management while developing valuable business administration, customer service, commercial and operational skills that will set you up for a successful career.

You’ll work closely with the Facilities Manager and wider site team, supporting the day‑to‑day operation of the contract and helping ensure essential services are delivered efficiently and effectively. Every day will bring new opportunities to learn, solve problems and make a real difference.

As an Apprentice Office / Administration Manager, you'll be at the heart of what we do, making a real impact from day one. Here's a glimpse of what your journey could include:

• Providing administrative support to the Facilities Manager and wider FM team.
• Managing incoming emails, telephone calls and correspondence.
• Maintaining office filing systems and management information records.
• Producing reports, spreadsheets, presentations and operational documentation.
• Supporting the service desk by logging, tracking and coordinating reactive maintenance requests.
• Allocating work requests to engineers, contractors and site teams.
• Monitoring job progress and helping ensure service level agreements (SLAs) are achieved.
• Assisting with the administration and tracking of contract variations from request through to completion.
• Supporting the coordination of small works projects, including quotations, approvals, project trackers and completion records.
• Maintaining contract documentation, supplier records and procurement information.
• Supporting the administration of planned preventative maintenance (PPM) schedules and compliance records.
• Helping maintain critical documentation including fire safety records, water hygiene information, electrical certification, gas safety documentation, asbestos records, risk assessments, method statements and contractor permits.
• Assisting with audits, inspections and compliance reporting activities.
• Building positive relationships with school representatives, contractors, suppliers and colleagues.
• Providing excellent customer service and professional support to stakeholders across the contract.
• Learning how facilities management contracts operate within a live educational environment.

As part of your apprenticeship, you will be enrolled onto a relevant Business Administration apprenticeship programme. You'll be supported by experienced colleagues, dedicated mentors and our Apprenticeship Team through a combination of classroom learning, on-the-job training, one-to-one coaching, e-learning resources and practical workplace experience.

Throughout the programme you'll gain valuable experience in service desk management, facilities management administration, contract management, variation control, small works coordination, compliance management, customer service, financial administration, supplier management and office management.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of every opportunity and achieve the goals you already have – and those you have yet to discover.