ROLE: Service Support ManagerHOURS: 40hrs per week | Mon - FriLOCATION: Reading
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.
Role Responsibilities
- Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
- Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
- Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
- Oversee service delivery across multiple contracts in line with company policies and procedures.
- Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.
- Strong people management experience, with the ability to support and manage employees across multiple locations.
- Confident communication and proven customer or client service experience.
- Excellent organisational and time-management skills, with the ability to manage competing priorities.
- Good IT literacy, particularly across Microsoft Office applications.
- A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.
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Service Support Manager in Aldershot employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
