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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Great opportunities for progression and development in a supportive environment.
Overview
Pay rate: £12.60. Various shifts (to be discussed at interview). Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided). Vetting: it is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Responsibilities
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Qualifications / Requirements
- Current SIA licence or SIA Certificates preferred; training for a licence can be provided in some circumstances
- Full 5-year checkable employment/education history (vital for employment consideration)
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Security Officer employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to create a safe environment, as these are key for the Retail Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you can deliver exceptional customer service in your application. Highlight any relevant experience where you've made a positive impact on customers, as this is key for the Retail Security Officer role.
Be Clear About Your SIA Status: If you hold a current SIA licence or certificates, make sure to mention it upfront. If not, don’t worry! Just let us know if you're open to training for a licence, as we can provide that in some cases.
Check Your Employment History: Remember, we need a full 5-year checkable employment/education history. Make sure you have all your details ready and double-check that everything is accurate to avoid any hiccups in the vetting process.
Apply Through Our Website: To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right people quickly!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the role of a Retail Security Officer inside out. Familiarise yourself with the responsibilities listed in the job description, like conducting patrols and liaising with store management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while maintaining a friendly atmosphere.
✨Prepare for Vetting Questions
Given the importance of a full 5-year checkable employment history, be prepared to discuss your previous jobs and education. Have a clear timeline ready, and if there are any gaps, be honest about them. Transparency is crucial!
✨Dress the Part
Even though you might be provided with a uniform, it's important to dress smartly for the interview. This shows professionalism and respect for the interview process. Plus, it sets a positive tone for your potential future role in security.
