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For Companies At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to various employee perks.
- Why this job: Make a real difference by keeping customers and colleagues safe in-store.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Great opportunities for progression and development within a supportive team.
Overview
Pay rate: £14.10ph. Various Shifts (to be discussed at interview)
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\\\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Security Officer employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Mitie and understanding their values. Show us how you can deliver exceptional customer service and create a safe environment. Tailor your answers to reflect our mission!
✨Tip Number 3
Practice common interview questions related to security and customer service. We want to see how you handle challenging situations, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Mitie.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers.
Be Clear About Your Experience: Don’t forget to detail your employment and education history clearly. We need a full 5-year checkable history, so be upfront about your past roles and any relevant training, especially if you hold an SIA licence.
Tailor Your Application: Make your application stand out by tailoring it to the Retail Security Officer role. Use keywords from the job description and show us how your skills align with our mission to reduce crime and enhance safety.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service expectations and how to create a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
If you've worked in security or customer service before, be ready to share specific examples. Talk about situations where you successfully deterred crime or handled difficult customers. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, like dealing with shoplifters or managing conflicts. Think through some scenarios beforehand and outline your approach. This shows that you can think on your feet and are prepared for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
