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- Tasks: Lead soft service delivery and manage cleaning teams across the East of England.
- Company: Join a dynamic team supporting the Department for Transport's facilities management.
- Benefits: Competitive salary, career development, and a focus on health and safety.
- Why this job: Make a real impact by driving innovation and operational excellence in service delivery.
- Qualifications: Experience in managing multi-site soft services and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The purpose of this role is to lead the soft service delivery supporting the Compliance Manager on the Department for Transport (DfT) facilities management contract within their geographical area of responsibility (Peterborough, Ipswich, Norwich, Southend on Sea, Cambridge & Colchester area). The role is responsible for supporting all areas of soft service delivery to all affected properties within the defined geographical area (East of England). The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P&L, SLA\’s and KPI performance measurement. The Regional Workplace Manager will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision. The Regional Workplace Manager will manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place whilst ensuring all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
Responsibilities
- Embed a zero accidents culture of Health and Safety within the contract
- Update & manage CAFM System
- Manage cleaning, waste, pest, security & anything relating to soft services
- Manage a team of cleaners (around 30)
- Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets
- Drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model
Qualifications
- Substantial and proven experience in multi-site soft services TFM contracts and experience managing a team of cleaners
- Excellent people communication skills: ability to manage and develop positive relationships with stakeholders
- Experience in successfully working in a pressured and stressful environment
- Full UK Driving licence
- A team player but able to work under own initiative and able to escalate matters out of own limitations
- Ability to organise and prioritise workload for multiple resources and functional areas
- Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises and must be happy with travelling to multiple sites
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Regional Workplace Manager employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Workplace Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in facilities management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and delivering soft services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Workplace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Workplace Manager. Highlight your experience in managing soft services and leading teams, especially in multi-site environments. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: In your application, emphasise your ability to inspire and lead teams. Share examples of how you've driven performance excellence and implemented improvements in previous roles. We love seeing candidates who can motivate others!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. Clearly outline why you're a great fit for the Regional Workplace Manager position and how you can contribute to our goals. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Soft Services Inside Out
Make sure you brush up on your knowledge of soft services, especially in facilities management. Understand the key areas like cleaning, waste management, and security, as well as how they relate to compliance and performance metrics. This will show that you're not just familiar with the role but also passionate about delivering excellence.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Think about specific situations where you inspired your team or implemented improvements. This will help you convey your ability to manage and motivate a diverse group of staff effectively.
✨Showcase Your Communication Skills
Since this role involves managing relationships with stakeholders, be ready to discuss how you've built positive relationships in previous roles. Practice articulating your thoughts clearly and confidently, as strong communication is key to success in this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health and safety, budget management, or team dynamics. Prepare by thinking through how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain compliance while driving performance.