At a Glance
- Tasks: Build strong customer relationships and manage service delivery with a focus on efficiency.
- Company: Join a dynamic team in a growing, customer-focused environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace culture.
- Other info: Perfect for those who thrive in a collaborative and fast-paced setting.
- Why this job: Make a real impact by ensuring exceptional customer service and smooth operations.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
The predicted salary is between 25000 - 32000 £ per year.
Job objectives and responsibilities:
- Build and maintain effective professional customer relationships and communications.
- Help manage customer service delivery and communications as part of the service department.
- Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
- Updating relevant customer records on system database.
- Ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
- Costing all jobs efficiently to avoid financial issues.
- All admin duties completed within a timely manner.
- Respond to any client queries relating to job updates.
- Adhoc duties assisting with service desk, small works admin as and when required.
Main duties:
- Processing and maintaining customer records.
- Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible.
- Costing all jobs completed by engineers/subcontractors from previous days.
- Ensure the relevant POs are in place whilst costing dockets and spend levels have not been exceeded.
- Utilising correct SORs for specified customers.
- Uploading certificates and updates on web portals or via email.
- Checking and ensuring all certificates are to standards that are acceptable.
- Reading all job notes to ensure the job is fully completed before costing.
- Updating any asset spreadsheet/documentation where required.
- Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
- Dealing with any financial queries to avoid invoice queries.
- Liaising between internal departments to resolve any customer issues.
- Distributing follow-on calls from engineers' PDAs to relevant teams/schedulers.
- Update Systems application with customer information, logging calls – ensuring all information is present and correct to assist others in the department.
- Obtain purchase orders for remedial works carried out.
- Assist with scheduling team to achieve performance targets and SLAs are met to continue to improve and develop customer objectives.
- Excellent attention to detail.
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.
Person Specification:
- Excellent customer relationship skills with professional telephone manner.
- Team player who is capable of working autonomously in supporting service team and customer queries.
- Advanced communication and organisational abilities.
- Familiar with Microsoft applications, preferably advanced.
- Commercially astute, used to a contract operating environment with SLAs and KPIs.
- Enthusiasm in a growing and customer-focused environment.
- Passion for exceptional customer service delivery.
Costing Administrator in Northampton employer: Mitie Fire and Security
As a Costing Administrator at our company, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and professional growth. We offer comprehensive training, opportunities for career advancement, and a collaborative culture where your contributions are valued. Located in a vibrant area, our team enjoys a balance of work and life, with access to various amenities that enhance the overall employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Costing Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We want you to feel confident and ready to showcase your skills, especially in customer service and communication.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and professionalism, which is key in roles like Costing Administrator where communication is vital.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Costing Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Costing Administrator role. Highlight your experience with customer records, costing jobs, and any relevant admin duties. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, it's crucial to showcase your communication abilities. Use examples in your application that demonstrate how you've effectively managed customer relationships or resolved queries.
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, make sure everything is accurate and well-organised. We appreciate candidates who take the time to ensure their submissions are error-free!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Mitie Fire and Security
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would build and maintain effective professional relationships, as this is key for the Costing Administrator role. Think of examples from your past experiences where you successfully managed customer communications.
✨Familiarise Yourself with Costing Processes
Since costing jobs efficiently is a major part of the job, make sure you understand basic costing principles. Be prepared to talk about how you would handle financial queries and ensure compliance with documentation standards. This shows you’re serious about avoiding financial issues.
✨Demonstrate Your Organisational Skills
The role requires excellent attention to detail and organisational abilities. Prepare to share specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any experience you have with updating records or managing databases, as this will be crucial.
✨Show Enthusiasm for Teamwork
As a team player, it’s important to convey your ability to work autonomously while also supporting the service team. Think of instances where you collaborated with different departments to resolve issues or improve processes. This will demonstrate your commitment to exceptional customer service delivery.
