At a Glance
- Tasks: Schedule and dispatch Minor Works Engineers efficiently to meet customer needs.
- Company: Join Mitie Fire and Security, a leader in the industry with a focus on teamwork.
- Benefits: Enjoy competitive pay, supportive work culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to develop your skills and advance your career.
- Why this job: Make a real difference by ensuring smooth operations and excellent customer service.
- Qualifications: Self-motivated, detail-oriented, and great at communication.
The predicted salary is between 27000 - 27000 £ per year.
Job Purpose
To efficiently and profitably schedule and dispatch Minor Works Engineers on behalf of Mitie Fire and Security in order to complete Minor works and on occasion corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.
Key Responsibilities
- Work closely with your manager and support the National Account Managers to meet customer expectations.
- Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work.
- Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity and reporting back to DRS/Scheduling Supervisor at the end of the day.
- Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
- Build and maintain good working relationships with your engineers, stores & RSM to ensure all FA calls are actioned accordingly.
- Add clear notes to Cash outlining, 'What happens next & when' to reflect any pertinent information.
- Update client portals and helpdesks in line with specific account instructions.
- Answer all customer calls within 3 rings.
- Retrieve all phone and email messages and process accordingly within SLA.
- To have a strong understanding of geographical regions and engineer coverage.
- Scheduling of all work within designated area in line with SLA using our Scheduler+ software.
- Booking of works with sites in accordance with customer & site requirements.
- Processing of orders to ensure all work is carried out in time to allow invoice to be created.
- Proactive approach to management of workload.
- Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the Lead engineer. Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
- Effective communication with internal and external customers.
What we're looking for
- Self-Motivated Personality – Energy, Drive and Enthusiasm.
- Clear communicator with good telephone manner with colleagues and customers.
- Ability to work in a team and on own initiative.
- Ability to follow process with strong attention to detail.
- Be respectful to others – Customers, Colleagues, Managers, Directors.
- Excellent time management and communication skills.
- Ability to handle multiple priorities with a structured approach.
Minor Works Scheduler employer: Mitie Fire and Security
At Mitie Fire and Security, we pride ourselves on being an excellent employer, offering a dynamic work environment in Nottingham that fosters collaboration and personal growth. Our commitment to employee development is matched by our focus on customer satisfaction, ensuring that our Minor Works Scheduler role not only provides meaningful work but also opportunities for career advancement within a supportive team culture. With competitive benefits and a proactive approach to work-life balance, we empower our employees to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Minor Works Scheduler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie Fire and Security. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service and clear communication, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you would handle customer calls or engineer coordination.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to share examples of how you've managed multiple priorities in the past. Use specific situations where you successfully juggled tasks while maintaining attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Minor Works Scheduler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Minor Works Scheduler role. Highlight your experience in scheduling, customer service, and any relevant software skills. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your ability to interact with customers and colleagues. Use clear and concise language in your application to reflect your strong telephone manner.
Demonstrate Your Attention to Detail:We love candidates who pay attention to the little things! Make sure your application is free of typos and errors. You can also mention specific examples where your attention to detail made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Mitie Fire and Security
✨Know Your Stuff
Before the interview, make sure you understand the role of a Minor Works Scheduler inside out. Familiarise yourself with the key responsibilities and how they relate to customer service and scheduling software like Scheduler+. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've effectively communicated with customers or colleagues. Remember, a good telephone manner is crucial!
✨Be Proactive
The job calls for a proactive approach, so come ready with examples of how you've taken initiative in previous roles. Whether it’s managing workloads or improving processes, showing that you can think ahead and act decisively will impress your interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For instance, you could ask about the team dynamics or how success is measured for a Minor Works Scheduler. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
