At a Glance
- Tasks: Build strong customer relationships and manage service delivery with effective communication.
- Company: Join a dynamic team in a fast-paced service department.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting role with diverse responsibilities and career advancement potential.
- Why this job: Be the vital link between customers and teams, ensuring smooth operations.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Job objectives and responsibilities include:
- Building and maintaining effective professional customer relationships and communications.
- Helping manage customer service delivery and communications as part of the service department.
- Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
- Updating relevant customer records on the system database to ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
- Costing all jobs efficiently to avoid financial issues.
- Completing all admin duties within a timely manner.
- Responding to any client queries relating to job updates.
- Adhoc duties assisting with service desk and small works admin as and when required.
Main duties include:
- Processing and maintaining customer records.
- Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible.
- Costing all jobs completed by engineers/subcontractors from previous days.
- Ensuring the relevant POs are in place whilst costing dockets and that spend levels have not been exceeded.
- Utilising correct SORs for specified customers.
- Uploading certificates and updates on web portals or via email.
- Checking and ensuring all certificates are to standards that are acceptable.
- Reading all job notes to ensure the job is fully completed before costing.
Costing Administrator employer: Mitie Fire and Security
As a Costing Administrator with us, you'll thrive in a dynamic work environment that prioritises professional growth and collaboration. Our commitment to employee development is matched by our supportive culture, where open communication and teamwork are at the forefront. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact within our service department, ensuring you feel valued and engaged in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Costing Administrator
✨Tip Number 1
Networking is key! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We can help you find opportunities that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We suggest practising common interview questions and tailoring your answers to highlight your skills in customer service and administration.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. We recommend mentioning something specific from the interview to show your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! We regularly update our job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Costing Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service and admin expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Costing Administrator role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to managing customer records and communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Fire and Security
✨Know Your Stuff
Make sure you understand the key responsibilities of a Costing Administrator. Brush up on customer service principles, costing processes, and how to maintain accurate records. Familiarise yourself with any relevant software or systems that might be used in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and clients, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved client queries. This will show that you can build and maintain professional relationships.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight your experience with compliance and documentation. Share specific instances where your meticulous nature helped avoid financial issues or ensured all paperwork was completed correctly.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple client queries or ensuring timely completion of admin duties. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to prioritise tasks effectively.
