At a Glance
- Tasks: Coordinate and schedule engineers for fire alarm service operations.
- Company: Join FAFS Fire & Security, a leader in fire safety solutions.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a difference in fire safety while developing your organisational skills.
- Qualifications: Experience in coordination or administration, strong communication skills required.
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Service Desk Administrator to be based out of our Head Office in Chessington, Surrey.
We are seeking a highly organized, proactive, and detail-oriented Service Administrator to join our fire alarm service team. This key role is responsible for ensuring the smooth coordination of our service operations by managing the full lifecycle of customer service requests — from initial contact to job completion and invoicing. The Service Administrator will handle scheduling and dispatching of field engineers, maintain up-to-date service records, manage compliance documentation, and act as a central communication point between customers, engineers, and internal departments.
The ideal candidate will have a background in administrative support within a technical or service-driven environment, excellent communication and problem-solving skills, and a level of proficiency with service management and scheduling systems. This role requires the ability to juggle multiple priorities, maintain exceptional accuracy in data entry and reporting, and deliver outstanding customer service in a fast-paced, compliance-driven environment.
- Coordinate and schedule engineers for inspections, routine maintenance, emergency repairs, and service calls.
- Prioritize service requests based on urgency, compliance requirements, and engineer availability.
- Monitor engineer workload and adjust scheduling to ensure timely and efficient service delivery.
- Serve as the primary point of contact for incoming service inquiries via phone, email, and online portals.
- Provide updates to customers on appointment times, job status, and follow-up actions.
- Resolve customer concerns professionally and escalate issues to management when necessary.
- Collaborate with field engineers, service manager, and service teams to align on timelines and priorities.
- Participate in internal meetings to review service backlogs, customer feedback, and process improvements.
- Provide administrative support to the service department as needed.
FAFS Fire & Security recognise that our exemplary service can only be maintained by compliance to and the surpassing of British and European Standards which can only be effected through the continuous professional development of all team members. Therefore, in addition to having all the usual attributes of a great FAFS Fire & Security employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity, we are looking for candidates who also offer:
- Proven experience in a coordination, scheduling, or service administration role—preferably within an engineering, maintenance, or field service environment.
- Exceptional organisational and time-management skills, with the ability to manage multiple priorities and adapt quickly to changing demands.
- Strong communication and interpersonal abilities, with a confident and professional telephone manner and the ability to liaise effectively with both customers and colleagues.
- Customer-focused mindset, able to deliver outstanding service while maintaining composure under pressure.
- Problem-solving capability, with the initiative to make informed decisions and escalate issues appropriately when required.
- Excellent attention to detail and accuracy when scheduling, recording information, and managing documentation.
- Proficient in Microsoft Office applications (Excel, Word, Outlook) and experienced in using service management or scheduling software.
- Analytical thinking skills, able to assess workload, engineer availability, and service priorities to ensure efficient scheduling.
- Collaborative approach, comfortable working cross-functionally with engineers, service managers, and internal teams to support operational goals.
- Professional written communication skills, with the ability to draft clear customer updates and internal correspondence.
- Positive, proactive, and adaptable attitude, with a commitment to continuous improvement and high standards of service delivery.
Service Coordinator in Chessington employer: Mitie Fire and Security
At FAFS Fire & Security, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Chessington, Surrey, we offer a supportive work culture that encourages continuous professional development, ensuring our employees are equipped to deliver outstanding service in a fast-paced environment. With a focus on collaboration and a commitment to excellence, we provide our Service Coordinators with the opportunity to thrive in their roles while making a meaningful impact in the fire safety industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Chessington
✨Tip Number 1
Get to know the company inside out! Research FAFS Fire & Security, their values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Coordinator, you'll need to juggle multiple priorities and liaise with various teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FAFS Fire & Security team.
We think you need these skills to ace Service Coordinator in Chessington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in coordination and scheduling, especially in technical or service-driven environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at FAFS Fire & Security. Share specific examples of how you've delivered outstanding customer service and managed multiple priorities.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it professional but friendly, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Mitie Fire and Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with the key tasks like scheduling engineers and managing service requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, be prepared to discuss how you've successfully managed multiple priorities in the past. Bring examples of how you've handled scheduling or coordination tasks, especially in a fast-paced environment, to highlight your skills.
✨Communicate Like a Pro
Strong communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to showcase your problem-solving skills and professional telephone manner during the interview.
✨Be Ready to Discuss Compliance and Standards
FAFS Fire & Security places a strong emphasis on compliance with British and European standards. Brush up on relevant regulations and be ready to discuss how you can contribute to maintaining these standards in your role. Showing that you understand the importance of compliance will set you apart from other candidates.
