At a Glance
- Tasks: Manage client accounts and ensure accurate invoicing while delivering top-notch customer service.
- Company: Morgan Fire Protection, a leader in fire safety and maintenance.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and professional integrity.
- Why this job: Be part of a mission-driven company that prioritises safety and customer satisfaction.
- Qualifications: Previous admin experience, strong Excel skills, and excellent communication abilities.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.
About the Role
We are seeking a highly organised and detail-oriented individual to join our team, responsible for managing client accounts and invoicing while delivering an excellent level of service to our customers. This role requires strong communication skills, accuracy, and the ability to collaborate effectively across multiple departments.
Key Responsibilities
- Manage client accounts and ensure accurate and timely invoicing in line with customer requirements (daily, weekly, or monthly) using Cash for Windows.
- Review job information carefully prior to invoicing to ensure all details are accurate.
- Verify and update customer account names and addresses where required.
- Ensure purchase orders and quotes align with job costs before invoices are issued.
- Liaise with engineers to confirm completed works, pricing, and customer details.
- Collaborate with other departments and branch locations when necessary.
- Support engineers and the Credit Control team with any invoicing or account queries.
- Take responsibility for managing allocated key accounts.
- Provide invoicing support for other engineers' work during team absences.
- Raise and issue credit notes where required and ensure they are sent to customers promptly.
- Facilitate customer payments where required, including sending secure payment links for credit card transactions.
- Manage incoming and outgoing post between office locations.
- Assist with the daily management of the shared billing inbox.
- Respond to customer queries relating to invoices via phone and email in a professional and timely manner.
- Upload invoices and relevant certificates to customer portals as required.
- Maintain and work with Excel spreadsheets to support invoicing and reporting.
- Provide additional administrative support within the Accounts team and other departments as required.
Person Specification
Essential Skills and Experience
- Previous administrative experience within an office environment, ideally within an accounts, billing, or customer-focused role.
- Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
- Excellent organisational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail and a high level of accuracy, particularly when handling financial information and invoicing.
- Ability to prioritise workload effectively and manage competing demands.
- Strong communication and interpersonal skills, with the ability to liaise professionally with customers, engineers, and internal departments.
- Confident in handling customer queries via phone and email in a professional and efficient manner.
- Ability to work both independently and collaboratively as part of a team.
- Discreet and trustworthy, with the ability to maintain confidentiality and handle sensitive information appropriately.
- Professional, friendly, and customer-focused approach.
- Reliable, punctual, and committed to maintaining high standards of work.
Accounts Administrator employer: Mitie Fire and Security
Morgan Fire Protection is an exceptional employer, offering a supportive work culture that values teamwork and professional growth. Located in Nazeing, our office-based environment fosters collaboration among departments, ensuring employees have the opportunity to develop their skills while contributing to vital fire safety services. With a commitment to employee well-being and a focus on delivering excellent customer service, we provide a rewarding workplace for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Administrator
✨Tip Number 1
Get to know the company before your interview! Research Morgan Fire Protection, their values, and their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires strong interpersonal abilities, try role-playing common interview questions with a friend. This will help you feel more confident when discussing your experience and how it relates to managing client accounts.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment mentioned in the job description.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Accounts Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Accounts Administrator role. Highlight your previous administrative experience and any relevant skills, especially in invoicing and customer service. We want to see how you fit into our fire safety mission!
Show Off Your Skills:Don’t forget to showcase your proficiency in Microsoft Office, particularly Excel. Mention any specific examples where you've used these skills in past roles. We love seeing candidates who can handle financial information with accuracy!
Be Professional in Your Cover Letter:Your cover letter is your chance to shine! Keep it professional but let your personality come through. Explain why you're passionate about fire safety and how your skills align with our needs. We appreciate a friendly tone that reflects our customer-focused approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Morgan Fire Protection!
How to prepare for a job interview at Mitie Fire and Security
✨Know Your Numbers
As an Accounts Administrator, you'll be dealing with financial information daily. Brush up on your invoicing processes and be ready to discuss how you ensure accuracy in your work. Mention any specific software you've used, like Cash for Windows, to show you're prepared.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Prepare examples of how you've managed multiple tasks or projects in the past. Highlight your time management strategies and how you prioritise workload to meet deadlines.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating how you've effectively liaised with customers and colleagues in previous roles. Be ready to demonstrate your ability to handle queries professionally, both over the phone and via email.
✨Be Detail-Oriented
Attention to detail is crucial when managing client accounts. During the interview, share specific instances where your attention to detail made a difference, especially in invoicing or financial reporting. This will show that you understand the importance of accuracy in this role.
