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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service in a vibrant workspace.
- Company: Join Mitie, a leading facilities management company with a focus on thriving communities.
- Benefits: Enjoy flexible benefits, including virtual GP services, lifestyle perks, and cash prizes.
- Why this job: Make a real impact by enhancing guest experiences and driving service excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Workplace Team Leader role at Mitie Cleaning & Hygiene Services.
Better places, thriving communities.
Responsibilities
- Lead and manage a signature Mitie team, acting as the face of the client workspace and delivering a first-class service across all integrated facilities management services.
- Ensure customer requests and site activities are carried out efficiently while providing an exceptional customer experience for guests and residents.
- Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
- Identify, report, and investigate near misses, incidents, and hazards; uphold a secure, accessible, and regulation-compliant workplace.
- Facilitate training to embed best practices and continuous improvement; ensure adherence to SLAs and company protocols.
- Serve as primary point of contact for day-to-day client interactions and resolve queries promptly.
- Build professional relationships with key stakeholders to meet individual requirements.
- Coordinate meeting rooms and events end-to-end, including AV audits, hospitality, bookings, setup, and support for large-scale meetings.
- Support hospitality duties and maintain the NFS room booking system with accurate diary updates.
- Utilise CAFM, NFS, and other platforms to manage service requests, bookings, and reporting; monitor performance metrics and drive improvements.
- Conduct daily floor walks, room checks, and consumables audits; escalate and resolve issues as needed.
- Lead recruitment, onboarding, training, rosters, attendance monitoring, and timesheet validation for the team.
- Ensure team compliance with site rules, appearance standards, and the One Code values.
- Deliver Toolbox Talks, maintain training records, and ensure QHSE site file and SOP compliance.
- Contribute to service improvements, business development, audits, ISO readiness, and bid/tender processes.
- Maintain confidentiality, demonstrate professionalism, and uphold Signature and TLT values in all interactions.
What we are looking for
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five-star image
- Proven experience in exceptional customer service delivery
- Previous experience coordinating events and in a 5* customer service role
- Knowledge/experience with technological workplace solutions
- Excellent time management and organisational skills
- Proactive, flexible and can-do attitude
- Ability to handle complaints calmly and escalate when appropriate
- Ability to manage multiple requests simultaneously
- Support the team in achieving a positive representation of the Signature Standards
Benefits
Our market-leading offering provides benefits that suit your lifestyle, including: virtual GP services, Salary Finance, lifestyle benefits platform (Choices), holiday purchase options, dental treatment, technology purchases, MiDeals discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan. Mitie Stars recognition with monthly cash prizes and a yearly top prize of £10,000.
We offer diverse training and development opportunities and are committed to accessible recruitment; if you need reasonable adjustments, please let us know by email.
Since 1987, Mitie has 76,000 employees and is the UK’s leading facilities management and professional services company working with a range of clients across industries.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Facilities Management
Industries
- Facilities Services
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Workplace Team Leader employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out Mitie's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Workplace Team Leader, you'll need to be clear and confident. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and serious about the position. Think about what you want to know regarding team dynamics, training opportunities, or how they measure success in the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Workplace Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Team Leader role. Highlight your experience in customer service and event coordination, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your ability to interact effectively. Use clear and concise language in your application to demonstrate your communication prowess. Remember, we’re looking for someone who can represent our brand well!
Highlight Your Attention to Detail: Attention to detail is crucial in facilities management. Make sure to mention any relevant experiences where you’ve successfully managed multiple tasks or maintained high standards. We love candidates who can keep things running smoothly while ensuring everything is up to scratch!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Company Inside Out
Before your interview, take some time to research Mitie Cleaning & Hygiene Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Workplace Team Leader, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and maintained high standards, as this aligns perfectly with the expectations of the role.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you've successfully managed teams in the past. Think of specific instances where you facilitated training or improved team performance. This will illustrate your capability to lead the Hosts team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple requests. Practice responding to scenarios related to managing events, coordinating services, or dealing with complaints. This will help you convey your proactive and flexible attitude during the interview.
