Workplace Services Manager

Better places, thriving communities.

Workplace Services Manager

Location: London Region

Salary: £55,000 - £60,000 per annum, 40 hours per week

Contract: Full Time, Permanent

About The Role

Signature is seeking an experienced Workplace Services Manager to lead the delivery of Front of House services within a prestigious corporate environment.

Reporting to the Portfolio Operations Manager, this role will provide strategic and operational leadership across Reception, Concierge and Events services, ensuring the delivery of an exceptional workplace experience, outstanding service standards and strong stakeholder relationships.

Key Responsibilities

• Lead, coach and develop Front of House teams to deliver a consistently high-quality service.
• Oversee operational performance, workforce planning, recruitment and service standards.
• Build strong relationships with clients, stakeholders and wider Mitie service teams.
• Develop and maintain Front of House operating procedures, training programmes and continuous improvement initiatives.
• Lead workplace projects, mobilisations and service enhancements while ensuring contractual KPIs are achieved.

About You

• Proven leadership experience within Workplace Experience, Hospitality, Front of House or Corporate Services.
• Strong people management and stakeholder engagement skills.
• Experience leading operational performance and service excellence.
• Ability to manage multiple priorities and drive positive change.
• Passion for delivering exceptional workplace and guest experiences.

What We Offer

• Competitive salary of £55,000 - £60,000.
• Opportunities for career development and progression.
• The chance to lead a high-profile workplace operation within a growing and innovative team.

If you are a collaborative leader with a passion for people, service excellence and workplace experience, we'd love to hear from you.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, you'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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