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- Tasks: Coordinate facilities services and ensure a smooth workplace experience for all users.
- Company: Join Mitie, the UK's leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, discounts, and a chance to earn cash prizes through Mitie Stars.
- Why this job: Be the go-to person for workplace support and make a real difference in people's daily experiences.
- Qualifications: Strong communication skills and a proactive service mindset are essential.
- Other info: Great career progression opportunities and a commitment to inclusivity in recruitment.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building users providing proactive, service-focused support and supporting compliance, comfort, and operational efficiency across the site. The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.
Key Responsibilities
- Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues.
- Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.
- Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and escalate any issues to WEM.
- Manage subcontractors onsite in accordance with the Contractor Management Procedure.
- Raise and track reactive maintenance tasks through the Helpdesk system; following up to ensure timely resolution.
- Coordinate car park and meeting room bookings, setups, hospitality, AV support, and minor space changes as required.
- Support with on-site audits and the closure of audit actions.
- Maintain and regularly update site folders and compliance documentation.
- Ensure any risks identified related to the location are raised to the WEM and captured on the risk register.
- Manage mail and deliveries as required.
- Build positive relationships with service providers and local client teams.
- Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up-to-date with relevant information.
- Coordinate communications to building users relating to FM activities and updates.
- Be the visible and approachable “go-to” for all things workplace; embody a concierge-level service mindset.
- Act On Customer Feedback About The Workplace And Services.
- Conduct daily walkthroughs of the space to proactively identify issues or improvements.
- Manage visitors and support with site inductions as required.
- Conduct or support QSHE inspections as required, including Monthly Workplace Inspections.
Benefits and Inclusion
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shivam Sharma at Shivam.Sharma@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team
Together our diversity makes us stronger.
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Workplace Experience Coordinator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Workplace Experience Coordinator and be ready to share examples from your past experiences.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the day-to-day operations and how you can contribute to maintaining high standards in workplace services. This shows you're not just looking for any job, but are keen on making a real impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it’s a great way to remind them of your interest in joining the Mitie family!
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in facilities management. We want to see how your skills align with the role of Workplace Experience Coordinator, so don’t hold back on showcasing your strengths!
Showcase Your Service Mindset: As a Workplace Experience Coordinator, being service-focused is key. Use your application to demonstrate how you've provided exceptional support in previous roles. Share specific examples that reflect your proactive approach to problem-solving and customer service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for creating a positive workplace shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Workplace Experience
Familiarise yourself with the key responsibilities of a Workplace Experience Coordinator. Understand how facilities management works and be ready to discuss how you can contribute to maintaining high standards in workplace services.
✨Showcase Your Service Mindset
This role is all about providing exceptional service. Prepare examples from your past experiences where you went above and beyond to support users or improve their experience. Highlight your proactive approach to problem-solving.
✨Build Relationships
Since this position involves managing relationships with service providers and stakeholders, think of ways you've successfully built rapport in previous roles. Be ready to discuss how you would foster strong relationships in this new role.
✨Demonstrate Compliance Awareness
Understanding compliance and safety is crucial. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance in your day-to-day activities. Mention any experience you have with audits or risk management.
