At a Glance
- Tasks: Coordinate FM services and ensure exceptional customer experiences across client sites.
- Company: Join a leading facilities services company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy flexible holidays, financial wellbeing support, and exciting rewards like cash prizes.
- Other info: Great opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be the face of customer service and make workplaces amazing for everyone.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 36000 - 60000 € per year.
As a Workplace Coordinator, you will be accountable for the FM services delivery across our clients' sites as well as responsible for all FM communication to the internal colleagues. You are a key part of every customer's journey and experience whilst in the building and are an ambassador to exceptional customer service. Establishing great relationships with our customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams. By doing so, this role will make a real contribution to making our clients' workplace a fantastic working environment.
Main Duties
- Deliver FM Services Proactively — ensure all services are delivered efficiently, anticipating customer needs and maintaining high service standards.
- Act as Primary Liaison — engage with MITIE partners, FM Helpdesk, and service teams to coordinate responses and keep customers informed on progress.
- Customer Engagement & Updates — provide regular face‑to‑face updates to our clients' colleagues, gather feedback, and maintain strong stakeholder relationships.
- Maintain Workplace Standards — take ownership of communal areas and meeting rooms, ensuring cleanliness, functionality, and proper AV setup.
- Monitor & Report Service Requests — log and track jobs in CAFM, report issues promptly, and ensure completion within agreed SLAs.
- Lead Meetings & Communication — conduct daily start‑up and weekly wash‑up meetings, plus monthly stakeholder meetings to build collaboration and resolve issues.
- Compliance & Administration — manage compliance documentation, purchase orders, and staff move updates in line with company procedures.
- Support & Deputise — provide guidance on Quality, Health, Safety, and Environmental matters, oversee mailroom processes, and deputise for the Workplace Manager when required.
Person Specification
- Previous experience in large‑scale account, customer service and IFM service delivery, helpdesk processes, workflows, with knowledge of HR and QHS&E procedures and legislation.
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
- Team player with an enthusiastic attitude.
- Self‑motivated and creative.
- Analytical thinker with demonstrable problem‑solving skills.
- Good relationship and stakeholder management.
- Ability to manage and prioritise workload effectively.
- Strong leadership skills.
- Computer literate with MS Office 365 and confidence in learning new systems.
Benefits
We offer a wide range of benefits to support your lifestyle, including a virtual GP, financial wellbeing assistance, flexible holiday, critical illness insurance, high‑street discounts, cycle‑to‑work scheme, life cover, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Employees are also recognised with Mitie Stars, providing monthly cash prizes and a chance to win up to £10,000.
Equality & Diversity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
Other Information
- Senior level: Entry level
- Employment type: Full‑time
- Job function: Management and Manufacturing
- Industry: Facilities Services
- Location: London, England, United Kingdom
Workplace Co-Ordinator employer: Mitie Cleaning & Hygiene Services
As a Workplace Coordinator at our London location, you will thrive in a dynamic work culture that prioritises exceptional customer service and employee engagement. We offer a comprehensive benefits package, including flexible holiday options and financial wellbeing assistance, alongside ample opportunities for professional growth and recognition through our Mitie Stars programme. Join us to be part of a supportive team that values your contributions and fosters a fantastic working environment for all.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Co-Ordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Workplace Coordinator, you'll need to engage with a variety of people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workplace Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Workplace Coordinator. Highlight your experience in FM services and customer engagement, and don’t forget to sprinkle in some examples of how you've maintained high service standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. Share a story or two about how you’ve built strong relationships with clients or tackled challenges in previous roles.
Show Off Your Team Spirit:We love team players! In your application, mention times when you’ve collaborated with others to achieve a common goal. This will show us that you’re not just about individual success but also about lifting the whole team up.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your FM Services
Before the interview, brush up on your knowledge of facilities management services. Understand the key responsibilities of a Workplace Coordinator and be ready to discuss how you would ensure efficient service delivery and maintain high standards.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer service or team settings.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a workplace setting. Be ready to share these examples during the interview, highlighting your analytical thinking and ability to resolve issues efficiently.
✨Emphasise Teamwork and Leadership
As a Workplace Coordinator, you'll need to inspire your team. Prepare to discuss your experiences working in teams and any leadership roles you've held. Show how you can motivate others and foster a collaborative environment.
