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For Companies At a Glance
- Tasks: Ensure safety and security while providing exceptional customer service to staff and visitors.
- Company: Join Mitie, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Earn £12.36 per hour, enjoy paid breaks, and access flexible benefits tailored to your lifestyle.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: Valid Door Supervisor SIA Licence and excellent customer service skills required.
- Other info: Opportunities for career progression and recognition through Mitie Stars awards.
The predicted salary is between 10 - 15 £ per hour.
Worcester
21 hours per week Wednesday - Friday 15:00-22:00
Paid breaks
Retail Experience Preferred
You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.
Main Duties
- Use ASCONE to maintain the security of the site
- Conduct regular patrols of the site
- Deliver customer service to both staff and visitors
- Support the staff with any reasonable request
- Ensure the relevant reports are completed in order for accurate information to be recorded
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
- Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
- To maintain professional conduct in the face of difficult situations and challenging customers
- Complete an accurate and detailed entry of any incidents that occur on the system provided on site
- To call emergency services and Control Room to report serious incidents
What We Are Looking For
- Valid Door Supervisor SIA Licence
- Excellent customer service skills
- Self-starter, can act without direction
- Report Writing skills essential
- Excellent communication skills
- Ability to work well under pressure
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Security Officer in Worcester employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common security officer scenarios. Think about how you'd handle difficult situations or customer service challenges. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during interviews. Highlighting your qualifications can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so get your application in today!
We think you need these skills to ace Security Officer in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in retail security. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your customer service abilities!
Show Off Your Skills: Don’t forget to mention your valid Door Supervisor SIA Licence and any other relevant qualifications. We love seeing candidates who are proactive about their training and development, so if you've done any additional courses, let us know!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Security Officer. Familiarise yourself with terms like ASCONE and the importance of customer service in security roles. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
If you have retail experience, be ready to discuss specific examples where you provided excellent customer service or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle various security scenarios. Think about potential health and safety hazards or how to diffuse a tense situation. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the role. This shows your enthusiasm and commitment to continuous self-development, which is highly valued in this position.
