Retail Security Officer in Widnes

• Weekly Hours: 34
• Job Overview
• Protect customers' property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet and/or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Undertake additional training to ensure continuous self‑development.

Main Duties

• Operations
• Ensure compliance with all policies, relevant legal, regulatory requirements, security account manager directions, and UK law and guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively review the published Assignment Instructions, familiarise oneself with any changes, and suggest amendments that will improve or enhance the current level of service.
• Comply with industry and statutory legislation, obtain and wear required front‑line licence (Security Guarding or Door Supervision), and meet the customer’s requirement for a CCTV PSS SIA Licence.

Additional contractually required courses may apply.

• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodological and orderly manner.
• Training
• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the security account manager.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Ensure licence renewal 16 weeks before expiry.
• Security and Health & Safety
• Look out for and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the incident report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are undertaken at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.
• What We Are Looking For
• Previous security experience.
• SIA licence.
• SC clearance desirable.

Benefits

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We offer a virtual GP for you and your household members, salary finance scheme for early access to pay, competitive loans, and flexible benefits platform Choices allowing you to customise benefits such as dental insurance, dining cards, coffee clubs, technology products, and more.

You will also have access to high‑street discounts via the Mi Deals platform, cycle‑to‑work scheme, life cover of the greater of your annual salary or £10,000, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

We award employees Mitie Stars for recognition, with cash prizes and a chance to win a £10,000 top prize at year end.

Equality, Diversity & Inclusion

We are committed to ensuring our recruitment process is inclusive and accessible to all.

If you have a disability or long‑term condition (e. g. dyslexia, anxiety, autism, a mobility condition or hearing loss) and need reasonable adjustments or changes during the recruitment process, please let us know.

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