National Store Detective Support Lead in Wideopen

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Job objectives and responsibilities:

• Contribute to the overall success of the Sainsbury's contract by providing effective support to the management team responsible for the store detective establishment.
• Provide active support to zonal Store Detective Security Operations Managers, ensuring compliance with legal requirements, industry standards and regulatory guidelines.
• Conduct store detective evaluations across the designated area and assist managers with scheduling duties when required.
• Plan, coordinate and deliver training sessions to store detectives aligned with operational needs and objectives.
• Support the Store Detective Security Operations Manager in ensuring the delivery of core store detective coverage hours.
• Take shared responsibility for the achievement of KPIs, including ROI and establishment targets.
• Collaborate effectively with other internal support functions to maximise the store detective team's contribution to reducing client losses.
• Assist in the execution of the contract's store detective strategy, ensuring alignment with overall business goals and client expectations.
• Demonstrate honesty and integrity in all actions and decisions, upholding the highest professional standards.

Main duties – Responsibilities:

• Provide operational support for the area's store detective provision in the absence of the Zonal Manager.
• Ensure timely and accurate delivery of store detective evaluations in line with guidance and best practices.
• Assist with CIR and ECO investigations as required.
• Promote and enforce a culture of integrity; ensure detectives conduct duties ethically.
• Participate in regular meetings with detectives and Managers to support communication, development and performance management.
• Ensure accuracy and integrity of reports generated by detectives, maintaining high data quality.
• Support embedding and sustaining the store detective programme across the area.
• Drive service excellence by continuously improving operational practices and performance.
• Identify training needs, address underperformance and provide support to individuals.
• Provide support with HR-related cases as required, following internal policies and employment legislation.
• Work with key support teams such as Remote Operations and the Security Operations Centre to enhance overall service delivery.
• Identify potential future detectives and support their development.
• Respond proactively to emerging risks associated with criminal activity, adapting strategies accordingly.
• Support induction and onboarding for all new detectives, ensuring smooth transition into the role.
• Assist in delivery of Level 3 Store Detective Accreditation training in line with operational requirements.

Person Specification:

• Proven experience within a store detective environment and understanding of responsibilities.
• In-depth knowledge of challenges faced in a dynamic retail setting.
• Expertise in investigations into internal and external dishonesty, reviewing CCTV footage and producing police-standard statements.
• Initiative to implement proactive strategies for shrink reduction and loss prevention.
• Collaborative team player with strong communication and leadership mindset.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Proficient in leveraging technology to support management and delivery of store detective operations.
• Creative, solution-focused thinker presenting innovative ideas to management.
• Flexible, adaptable communicator engaging effectively with stakeholders.
• High attention to detail and accuracy.
• Excellent organisational skills and time management.
• Positive, proactive attitude with enthusiasm and passion for the profession.
• Must hold a valid SIA front-line licence.
• Must hold a UK driver’s licence.

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times.
• Report system or equipment deficiencies that could affect service delivery or safety.
• Use all work equipment and personal PPE properly as per training.
• Report any issues or training needs to the Line manager or via the incident reporting system.

Information security:

• Ensure compliance with Mitie's information security procedures in all activities.
• Identify and report security risks to the manager.
• Report actual and suspected security incidents.

Benefits:

• Virtual GP service; financial wellbeing support through Salary Finance; flexible lifestyle benefits platform Choices – up to five extra holiday days, critical illness insurance, dental treatment, technology products.
• High-street discounts via MiDeals, cycle-to-work scheme, life cover up to four times salary, pension contributions, save-as-you-earn, Mitie Matching Share Plan.
• Recognition through Mitie Stars and monthly cash prizes.
• Career development through training resources.

Additional information:

We are committed to ensuring the recruitment process is inclusive and accessible to all. If you have a disability, long-term condition or require reasonable adjustments, please let us know by email.