At a Glance
- Tasks: Support project planning and helpdesk operations while ensuring deadlines are met.
- Company: Join Mitie Ltd., a leader in facilities management at Heathrow.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
- Why this job: Be the go-to person for projects and helpdesk, making a real difference every day.
- Qualifications: 1-3 years in project coordination or helpdesk, with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
- Job Type: Full-time
- Department: Operations, Project Management Office
- Reports To: Project Manager / Head of Facilities
- Job Summary
We are seeking a highly organized and detail‑oriented Project and help desk Admin to support the planning, execution, and delivery of projects across various departments.
Also, to help on the reactive side of FM to support Helpdesk day‑to‑day operations.
The ideal candidate will assist in coordinating schedules, resources, and information while ensuring project deadlines are met and standards are maintained in the help desk.
Key Responsibilities
- Assist in developing project plans, schedules, and budgets under the guidance of the Project Manager.
- Monitor project progress and handle any issues that arise.
- Act as the first point of contact for all FM service requests.
- Coordinate internal resources and third parties/vendors for the execution of projects.
- Prepare and maintain comprehensive project documentation, plans, and reports.
- Communicate with team members and stakeholders to clarify project requirements and timelines.
- Track deliverables and ensure timely submission of key project milestones.
- Organise meetings, take minutes, and follow up on action items.
- Receive, log, prioritise, and allocate reactive maintenance requests.
- Monitor helpdesk tickets from receipt through to completion.
- Ensure all work orders are updated and closed with accurate information.
Qualifications
- 1–3 years of experience in project coordination or help‑desk role.
- Strong organisational skills with a problem‑solving attitude.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and project management tools.
- Ability to work well in a fast‑paced, collaborative environment.
- Preferred Qualifications
- Project Management Professional (PMP) or CAPM certification.
- Experience in a specific industry such as IT, construction, healthcare, or marketing.
- Familiarity with Agile or Scrum methodologies.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development.
- A collaborative and supportive team environment.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long-term condition (e. g., dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, please let us know.
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
