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- Tasks: Lead the Air division, driving growth and operational excellence while managing P&L.
- Company: Join a forward-thinking company focused on innovation and sustainable growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic role with potential for career advancement and a focus on team development.
- Why this job: Shape the future of Air operations and make a significant impact on business success.
- Qualifications: Proven leadership in Air Operations with strong financial acumen and strategic mindset.
The predicted salary is between 80000 - 100000 ÂŁ per year.
The Head of Air (Hygiene & Fire Damper) is a senior commercialâoperational leader responsible for driving profitable growth, operational excellence, and scalable performance across the Air division. This role carries full P&L accountability for Air and plays a critical role in aligning service delivery, pricing discipline, cost control, and sales enablement to achieve sustainable revenue and margin growth. The Head of Air will operate as a strategic business partner to Sales, Finance, and Executive Leadership, ensuring operational capability directly supports commercial expansion, customer acquisition, and longâterm value creation.
Key Responsibilities
- Strategic Growth & Business Leadership
- Develop and execute a 3â5 year Air Operations growth strategy aligned to the Group's commercial objectives.
- Translate sales pipeline forecasts into operational capacity and capability plans.
- Identify new revenue opportunities within existing contracts (upsell, crossâsell, premium services).
- Support entry into new markets, sectors, and service lines.
- Contribute to strategic planning, investment decisions, and longâterm business expansion initiatives.
- Act as a senior member of the Management Team, shaping companyâwide growth strategy.
- Full P&L Ownership & Financial Performance
- Own and manage the Air Operations P&L as an accountable business unit.
- Drive revenue growth while improving gross margin and EBITDA contribution.
- Ensure accurate budgeting, forecasting, and fiveâyear financial planning in collaboration with Finance.
- Monitor engineer productivity, utilisation rates, recovery rates, and margin per contract.
- Implement cost optimisation initiatives without compromising service quality.
- Drive pricing discipline and commercial governance across all operational contracts.
- Sales Enablement & Commercial Partnership
- Act as operational lead in major bids, tenders, and contract negotiations.
- Validate pricing models, labour assumptions, and delivery risk before contract signâoff.
- Partner closely with Regional Sales Managers to ensure profitable deal structures.
- Challenge unprofitable quotations and enforce margin protection.
- Support key account growth through operational performance reviews and executiveâlevel engagement.
- Contribute to sales strategy by identifying operational differentiators and value propositions.
- Operational Excellence & Scalable Delivery
- Build a scalable operating model capable of supporting accelerated growth.
- Standardise processes across regions to improve efficiency and consistency.
- Drive continuous improvement initiatives that reduce costâtoâserve and increase customer satisfaction.
- Ensure rapid, structured response to incidents and customer escalations.
- Implement performance dashboards and dataâdriven decisionâmaking across the division.
- Maintain accreditations and compliance frameworks required to support commercial growth.
- Performance Management & KPIs
- Define and monitor KPIs aligned to revenue, margin, productivity, service quality, and customer retention.
- Improve Net Promoter Score (NPS) and customer retention metrics.
- Report monthly performance to Senior Management with clear financial and operational insights.
- Ensure accountability across the leadership team through structured 1:1s and performance reviews.
- Leadership & Organisational Development
- Build, develop and lead a highâperforming, commercially aware operations team.
- Align team objectives with financial and sales targets.
- Develop succession plans and leadership capability within the division.
- Foster a culture of ownership, accountability, and customerâcentricity.
- Ensure workforce planning aligns with growth projections.
- Risk, Compliance & Governance
- Ensure compliance with Health & Safety, Quality, Environmental and industry regulations.
- Protect company reputation through strong governance and incident management.
- Monitor regulatory changes impacting operations and commercial viability.
- Ensure quality and compliance frameworks enable â not hinder â business expansion.
Accountabilities
- Delivery of Air Operations revenue and margin targets.
- Operational contribution to overall Group EBITDA.
- Commercial viability of all Air contracts.
- Engineer utilisation, productivity, and cost management.
- Customer retention and satisfaction.
- Operational scalability to support growth.
- Compliance, accreditation, and risk management.
- Development and performance of the Air Operations team.
Key Skills & Experience
- Proven senior leadership experience in Air Operations or Technical Field Services.
- Demonstrable P&L ownership and margin growth experience.
- Strong commercial acumen and understanding of pricing models and contract structures.
- Experience supporting sales growth and complex bids.
- Advanced financial literacy (budgeting, forecasting, margin analysis, cost control).
- Strong analytical and KPIâdriven mindset.
- Ability to lead distributed and remote teams.
- Executiveâlevel communication and presentation skills.
- Experience driving operational transformation and scalable growth models.
QHSE Responsibilities
- Ensure compliance with Health & Safety, Environmental and Quality Management Systems.
- Promote a culture of safety, operational integrity, and regulatory compliance.
- Integrate QHSE standards into operational strategy to support sustainable growth.
Success Profile
- Commercially driven, not purely operational.
- Growthâfocused and strategically minded.
- Financially disciplined and dataâoriented.
- Comfortable challenging sales and operational assumptions.
- Capable of scaling operations without eroding margin.
- A visible leader who aligns operational performance with revenue generation.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or longâterm condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at Karen.hayes@mitie.com.
Head of Air (Hygiene & Fire Damper) in West Bromwich employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Air (Hygiene & Fire Damper) in West Bromwich
â¨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes itâs not just what you know, but who you know that can help you land that dream job.
â¨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, we can tailor our responses to show how we can drive growth and operational excellence in the Air division.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We want to ensure weâre articulating our experience in P&L management and commercial strategy clearly.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email reiterating your interest and highlighting key points from the conversation can set us apart from other candidates. Plus, it shows weâre genuinely interested in the role.
We think you need these skills to ace Head of Air (Hygiene & Fire Damper) in West Bromwich
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Air Operations and P&L management. We want to see how your skills align with the role's requirements, so donât hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a senior leader, itâs crucial to demonstrate your ability to build and lead high-performing teams. Share examples of how you've developed talent and fostered a culture of accountability and customer-centricity in your previous roles.
Be Data-Driven: We love numbers! Include specific metrics that showcase your success in driving revenue growth, improving margins, or enhancing customer satisfaction. This will help us see your analytical mindset in action.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
â¨Know Your Numbers
As the Head of Air, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven revenue growth and improved margins in previous roles. Bring specific examples that showcase your budgeting and forecasting abilities.
â¨Strategic Vision is Key
This role requires a strong strategic mindset. Prepare to articulate your vision for the Air Operations growth strategy over the next 3-5 years. Think about how you can align operational capabilities with commercial objectives and be ready to discuss potential new revenue opportunities.
â¨Showcase Leadership Skills
You'll be leading a high-performing team, so it's crucial to highlight your leadership experience. Be prepared to share examples of how you've developed teams, aligned objectives with financial targets, and fostered a culture of accountability and customer-centricity.
â¨Operational Excellence Matters
Demonstrate your understanding of operational excellence and scalability. Discuss any continuous improvement initiatives you've led that reduced costs or increased customer satisfaction. Be ready to explain how you would implement performance dashboards and data-driven decision-making in this role.