At a Glance
- Tasks: Lead a dynamic team in delivering top-notch fire and security services.
- Company: Join a forward-thinking company dedicated to community safety and service excellence.
- Benefits: Enjoy competitive pay, bonuses, flexible benefits, and ongoing professional development.
- Other info: Be part of an inclusive culture that values your growth and contributions.
- Why this job: Make a real difference by keeping people and properties safe every day.
- Qualifications: Experience in managing service teams with strong leadership and communication skills.
The predicted salary is between 45000 - 55000 € per year.
Better places, thriving communities. Make a Real Impact in Fire & Security Service Delivery. To deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best in class health and safety compliance. To provide clear leadership of the regional team with clear communication of and adherence to company policies.
Why This Role?
- Lead with Purpose: You will inspire and empower a talented team of engineers and schedulers, ensuring our customers receive best‑in‑class service—every time.
- Drive Change: Your ideas and leadership will directly influence how we deliver, improve, and grow our regional service offering.
- Grow Your Career: We invest in our leaders with ongoing training, clear progression paths, and opportunities to shape the business.
- Make a Difference: Your work keeps people and property safe, every day.
Key Responsibilities & Accountabilities
- Responsible for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLAs of customer and the NSI.
- Responsible for Regional P&L and profitability in accordance with agreed target parameters.
- Build & Develop Teams: Recruit, coach, and develop engineers and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
- Innovate & Problem‑Solve: Analyse performance data, implement best practices, and lead initiatives to improve first‑time fix rates, SLA performance, and customer satisfaction.
- Be the Customer Advocate: Act as the escalation point for customer needs, ensuring swift resolution and proactive communication.
- Champion Safety & Sustainability: Lead on health, safety, and environmental compliance, ensuring our teams work safely and responsibly.
- Collaborate & Communicate: Chair regular team meetings, share insights, and ensure everyone is aligned with our mission and values.
What You’ll Bring
- Proven experience managing service teams in a fast‑paced, customer‑focused environment (fire & security or related sectors preferred).
- Commercial acumen and a track record of delivering results.
- Inspirational leadership style—energy, drive, and a passion for developing people.
- Calm, solutions‑focused approach under pressure.
- Excellent communication and stakeholder management skills.
- Commitment to safety, quality, and continuous improvement.
What We Offer
- Competitive salary, bonus, and benefits package.
- Company vehicle or car allowance.
- Ongoing professional development and leadership training.
- Supportive, inclusive, and ambitious team culture.
- Opportunity to make a real difference in people’s lives.
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Person Specification
- Commercially aware.
- Personality – Energy, Drive and Enthusiasm to succeed.
- Calm under pressure.
- Excellent communicator with experience of managing an effective service team with proven results.
- Enthusiastic and effective man management skills.
- Experience of working in a challenging/fast‑paced environment.
- Professional, Assertive, and positive approach.
Competencies
- Planning & organising.
- Industry knowledge.
- Coaching & mentoring.
- Line management.
- Conflict resolution.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at [email]. Together our diversity makes us stronger.
Fire & Security Regional Service Manager in Welton employer: Mitie Cleaning & Hygiene Services
Join a dynamic team where your leadership will inspire and empower skilled engineers in the Fire & Security sector, ensuring top-notch service delivery that keeps communities safe. With a strong commitment to employee growth through ongoing training and a supportive, inclusive culture, you will have the opportunity to make a real impact while enjoying a competitive salary and a range of lifestyle benefits tailored to your needs. Our focus on safety, innovation, and collaboration makes us an exceptional employer dedicated to your success and well-being.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Regional Service Manager in Welton
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission of safety and service delivery. Show them you’re not just another candidate; you’re the one they need to lead their regional team!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams or solved problems under pressure. This role is all about driving change, so highlight your ability to innovate and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fire & Security Regional Service Manager in Welton
Some tips for your application 🫡
Show Your Leadership Skills:In your application, highlight your experience in leading teams. We want to see how you've inspired and empowered others to deliver top-notch service, just like we do at StudySmarter.
Be Customer-Focused:Make sure to emphasise your commitment to customer satisfaction. Share examples of how you've acted as an advocate for customers and resolved issues swiftly—this is key for us!
Demonstrate Problem-Solving Abilities:We love a good problem-solver! Include instances where you've analysed data or implemented best practices to improve service delivery. Show us how you drive change!
Tailor Your Application:Don’t forget to tailor your application to the role. Use the job description language to connect your skills and experiences with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the fire and security industry inside out. Brush up on key regulations, compliance standards, and best practices. This will not only show your expertise but also demonstrate your commitment to safety and quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired your team or improved service delivery. Be ready to discuss your leadership style and how it aligns with the company's mission to empower and develop people.
✨Be a Problem Solver
Think of specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and ability to implement best practices that improve performance. This will resonate well with their focus on innovation and continuous improvement.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Good communication is key in this role, so be prepared to discuss how you manage stakeholder relationships and ensure everyone is aligned with company goals. Remember, they want someone who can chair meetings and keep the team on track!
