Relief Officer in Twickenham

At Mitie, we are eagerly looking for passionate security enthusiasts to join our Security Guard teams nationwide for our new, exciting project with the Department for Work and Pensions (DWP). This is a fantastic opportunity to be part of a professional and dedicated team that makes a difference in communities across the United Kingdom.

Job Overview

• Flexibility to travel, covering various DWP sites within the London region (Westminster, Harrow, Watford, Harlesden, North Kensington, Neasden, Fulham, Shepherd Bush, Acton, Hayes, Uxbridge, Hounslow, Twickenham, Staines, Kingston, Wandsworth).
• Ensure a safe and secure environment for the DWP staff, visitors, and property.
• Patrol the premises regularly to identify potential security threats.
• Monitor and control access to the building, ensuring proper identification and verification.
• Respond effectively to emergencies or suspicious situations.
• Liaise with local law enforcement and emergency services as needed.
• Provide a high level of customer service and assist staff and visitors in any security-related matter.
• Conduct routine security checks and submit incident reports as appropriate.
• Adhere to Mitie and DWP security policies, procedures, and regulations.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards on site.
• Stay alert to threats or changes within the work environment to reduce disruption, loss, or damage.
• Use common sense and initiative by involving others if a situation becomes threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Call emergency services and the Communication Centre to report all incidents.

Qualifications

• Previous Security Experience.
• DS Licence required.

Benefits

• Virtual GP advice available via video or phone.
• Salary Finance scheme: access up to 50% of earned pay before payday with a small fee.
• Choices benefits platform – customise benefits such as dental insurance, dining cards, coffee clubs, and technology products.
• MiDeals high‑street discounts from retailers, gyms, and more.
• Cycle‑to‑work scheme.
• Life cover: greater of your annual salary or £10,000.
• Save‑as‑you‑earn scheme.
• Mitie Matching Share Plan.
• Mitie Stars recognition with monthly cash prizes and a chance to win a £10,000 top prize.
• Access to training and development resources.

EEO Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know by emailing at .