Security Officer in Truro

Better places, thriving communities.

• Retail Security Officer – M&S
• Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.

You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• Help keep our stores safe and secure by preventing loss, responding to incidents, identifying risks and supporting safe ways of working.
• Use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• Stay calm under pressure; respond to challenging situations or support emergency procedures professionally and confidently.
• Work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Adapt quickly to changing situations and support the store when needed.

What we're looking for

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

We are committed to ensuring our recruitment process is inclusive and accessible to all.

If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know.

Benefits

• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company‑funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme
• Additional Benefits
• Virtual GP available for you and household members.
• Salary Finance scheme offering access to 50% of earned pay before payday and competitive loans.
• Flexibility to customise benefits via our Choices platform (dental insurance, dining cards, coffee clubs, etc.).
• Access to high street discounts through the Mi Deals platform.
• Life cover equal to the greater of your equivalent annual salary or a minimum of £10,000.
• Mitie Matching Share Plan (free shares may be awarded).

Ready to make a difference? Take Your Marks and apply today.

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