At a Glance
- Tasks: Provide top-notch computer-based admin support to our Armed Forces personnel.
- Company: Join a dynamic team at MITIE, dedicated to serving the community.
- Benefits: Enjoy flexible benefits, financial assistance, and high street discounts.
- Other info: Great career progression opportunities and a chance to earn rewards for hard work.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, IT literacy, and a good understanding of GDPR required.
The predicted salary is between 24852 - 24852 £ per year.
Better places, thriving communities.
Contract: Fixed Term
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £24,852.65 per annum
Shift Pattern: Mon to Fri 0730 and 1600
Location: HMS Raleigh, Trevol Road, Torpoint, Cornwall, England, PL112PD
An opportunity to join an experienced, versatile team, delivering first class computer based administration services to our world class Armed Forces personnel.
Position Overview
This is an on-site position and will be based at HMS Raleigh, Torpoint, providing computer-based administrative support to the site from the Information Hub (iHub). You will be working on the Ministry of Defence Network (MODNET) utilising up-to-date Microsoft Office 365 productivity and collaboration tools alongside more bespoke IT packages. The Information Support Administrator (ISA) is responsible to the iHub Manager for the handling of information to enable it to be stored, archived, located and retrieved efficiently, whilst ensuring its integrity.
Main Responsibilities
- Act as a focal point for MODNET administration services, promoting best practice, and delivering the contracted requirement to the appropriate quality standard.
- Facilitate the efficient and effective processing of corporate information and knowledge in accordance with MOD Information Management (IM) policy.
- Supporting records management activities including the transfer of records to the appropriate authority or their destruction/deletion as required by MOD policy.
- Manage MODNET user accounts, software and asset requests.
- Advise on the administration of Team Site Collections.
- Management of Group Mailboxes (setting up, closing down, and managing any changes).
- Controlling unit wide announcements in regards to MODNET and IM policy, distributing the information in the most effective manner.
- Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations (GDPR).
- Undertake any additional tasks as determined by the Line Manager, including support/cover for other Administrators when required.
What We Are Looking For
The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at all levels. In addition, the individual will need to be versatile, intuitive, and professional with good judgement and absolute integrity and discretion. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated, the incumbent will be reliable and well presented, giving a positive image of MITIE company values.
In addition, the following is needed:
- Proven track record of delivering quality administration and service with customer facing experience.
- Persuasive and credible verbal and written communicator with the ability to develop close working relationships.
- Sound administrative experience with good organisational and motivational skills and a high degree of integrity.
- IT literate with a good working knowledge of MS Office applications.
- Understanding of the General Data Protection Regulations (GDPR) and the Data Protection Act (DPA).
- Good standard of education.
Additional Information
MOD security clearance and DBS Standard required. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals. Proof of right to work in UK essential. Required To Wear Approved Company Work Wear.
Benefits
- We have a virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to flexible lifestyle benefits platform, Choices.
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary is available.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes.
- Diverse variety of training and development avenues.
Information Support Administrator (ISA) in Torpoint employer: Mitie Cleaning & Hygiene Services
Join a dynamic team at HMS Raleigh, where we prioritise employee well-being and professional growth. As an Information Support Administrator, you'll enjoy a supportive work culture that values integrity and collaboration, alongside a comprehensive benefits package including flexible lifestyle options, financial assistance, and opportunities for career advancement. With a focus on delivering exceptional service to our Armed Forces personnel, this role offers a meaningful and rewarding experience in a unique location.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Support Administrator (ISA) in Torpoint
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Support Administrator (ISA) in Torpoint
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
