Terminal 3 Cleaning Supervisor

The role involves knowledge of relevant procedures, customer service, teamwork, and health and safety awareness. Deliver the agreed services within the budget allocated to the role and to the standard required.

Main Duties

• Monitor the performance of all staff in the soft services team.
• Ensure staff are reviewed regularly and annual appraisals are carried out on direct reports.
• Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
• Provide specific training on equipment, cleaning practices and use of chemicals to the Soft Services Team on site.
• Manage holidays and absences of the Cleaning Operatives & Team Leaders to ensure adequate coverage and that cleaning standards are not reduced.
• Manage absence management in line with Mitie Policies and procedures, with a full understanding of the Mitie absence management policy.
• Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and reviewed daily.
• Allocate cleaning duties and areas to Cleaning Operatives ensuring all site areas are maintained and meet the contract needs and any relevant SLAs.
• Complete the Cleaning Services Team site time sheets as required, in line with the Company's time restrictions.
• Ensure team members PIN in on site at arrival and departure.
• Ensure Cleaning Operatives understand and adhere to site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out tasks.
• Manage and control the issuing and usage of cleaning materials on site, ensuring correct materials are used for each task.
• Carry out a weekly check of all cleaning machinery to ensure safe operation and report faults to the Facilities Manager.
• Report all accidents and/or potential hazards to LifeLine and relevant management and update records as necessary.
• Review equipment, storage areas and sluice rooms to ensure cleanliness and secure storage when not in use.
• Ensure safety signs are provided and used correctly by all Cleaning Operatives.
• Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
• Monitor the standard of work of the Cleaning Services Team.
• Respond to customer complaints immediately in conjunction with the Duty Manager.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLAs.
• Complete stock control/order sheets as directed by the Duty Manager.
• Ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and follow safe methods of work.
• Deliver toolbox talks to all cleaning operatives.
• Carry out daily audits and report faults through clients CAFM system.
• Liaise with Soft Plus Services to complete fabric faults as per SLA.
• Respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.
• Undertake any other related duties within the job holder's capability, according to business needs.

What we are looking for

• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
• Have a flexible approach to the role.
• Proven Customer Focus and Service Skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent Time Management Skills.
• Good Communication skills.
• An understanding of RAMs and COSHH.
• Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents.
• Team Player.
• Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
• Successfully undertake the training matrix specific to this role.
• Health and safety awareness and knowledge.
• Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that the Soft Services Team is performing their duties within the correct HSQE guidelines at all times.
• Develop good relationships with the onsite FM Team, FIs and Client Customers.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.