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- Tasks: Lead technical assurance for critical systems, ensuring compliance and operational excellence.
- Company: Mitie is a top facilities management company focused on safety, quality, and sustainability.
- Benefits: Enjoy flexible benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Join a diverse team driving innovation in critical infrastructure management.
- Qualifications: Professionally registered Engineer with experience in high/low voltage systems and critical environments.
- Other info: Inclusive recruitment process; opportunities for career progression and training.
The predicted salary is between 42000 - 84000 £ per year.
Technical Services Manager (Critical System)
Join to apply for the Technical Services Manager (Critical System) role at Mitie Cleaning & Hygiene Services
Technical Services Manager (Critical System)
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Join to apply for the Technical Services Manager (Critical System) role at Mitie Cleaning & Hygiene Services
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Job Description: Technical Manager (Critical Systems) – NESO Contract
Location: Wokingham and Reading initially, but may become National
Salary: Up to £70k plus benefits
Reporting to: Account Manager (NESO Contract)
About Mitie
Mitie is a leading facilities management company, committed to delivering exceptional solutions and services to our clients. We are dedicated to upholding excellence in safety, quality, and sustainability across all sectors, with a particular focus on Critical National Infrastructure (CNI).
Overview Of The Role
The Technical Manager (Critical Systems) will lead and oversee the delivery of technical assurance for the NESO (National Energy System Operator) contract, ensuring all contractual obligations and deliverables are met to the highest standards. The role requires a deep understanding of high and low voltage electrical systems, mechanical systems, critical infrastructure management, Safe Systems of Work and compliance with safety and engineering standards. As a professionally registered Engineer and Authorised Person, the successful candidate will play a pivotal role in driving operational excellence, technical compliance, and innovation across the NESO contract.
Key Responsibilities
- Technical Assurance and Compliance:
- Ensure all contractual deliverables related to the NESO contract are achieved to the highest necessary standards.
- Provide assurance upon the maintenance and operational performance of M&E systems within critical environments.
- Conduct regular audits and reviews to ensure compliance with statutory, regulatory, and industry standards.
- Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, and agreed service level agreements
- Create and conduct regular reviews of operating procedures, not limiting to logbooks, QHSE, observations, audits, EOP\’s, SOP\’s and electrical safety programs, making recommendations for improvements.
- Engineering Leadership:
- Be the SME for technical excellence within the NESO account and embed the standardisation of Industry best practice
- Support account team in producing business focused maintenance strategies and reliability
- Provide strategic oversight and guidance to the team to ensure continuous improvement, ensuring the team are applying and maintaining an awareness of existing and new, emerging technologies.
- Risk Management and Safety:
- Identify and mitigate risks related to MEP infrastructure and system failures.
- Ensure robust health, safety, and environmental compliance in all engineering activities.
- Lead incident investigations and root cause analysis.
- Stakeholder Engagement:
- Work closely with the NESO client, providing technical reports, updates, and assurance of service delivery.
- Liaise with regulatory bodies and third-party contractors to ensure alignment with standards and requirements.
- Team Development and Support:
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward to the CNI operational delivery team
- Support training programs for all authorised personnel, such as HV, LV, Confines Spaces, Mechanical, Petroleum etc..
- Innovation and Continuous Improvement:
- Identify opportunities to enhance operational efficiency and sustainability in line with client objectives.
- Drive the adoption of new technologies and best practices to maintain Mitie\’s leadership in technical assurance.
Essential
Qualifications and Experience:
- Professionally registered Engineer with membership to a relevant engineering institution (e.g., IET, CIBSE).
- Experience of having been appointed within the role of Senior Authorised Person, with demonstrable experience of operation within High/Low voltage systems and SSoW application
- Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.
- Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
- Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
- Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.
- Data Centre or Uptime institute knowledge/experience
Desirable
- Chartered Engineer (CEng) status (Desirable)
- Experience of having been appointed within the role of Authorising Engineer
- CDCMP Accreditation desirable
- ILM level 7
Key Competencies
- Expertise in technical assurance and risk management within critical infrastructure settings.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work under pressure and manage competing priorities.
- Commitment to continuous professional development and staying abreast of industry advancements.
J
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shabana Randall at
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Technical Services Manager (Critical System) employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (Critical System)
✨Tip Number 1
Familiarise yourself with the specific requirements of the NESO contract. Understanding the nuances of critical systems and compliance standards will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management and engineering sectors. Attend industry events or join relevant online forums to connect with others who may have insights or connections at Mitie.
✨Tip Number 3
Prepare to discuss your experience with high and low voltage systems in detail. Be ready to provide examples of how you've successfully managed technical assurance and compliance in previous roles.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've developed teams or improved processes in past positions. Highlighting your ability to drive operational excellence will set you apart.
We think you need these skills to ace Technical Services Manager (Critical System)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical assurance and compliance, particularly within critical infrastructure. Use specific examples that demonstrate your expertise in high and low voltage systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with Mitie's commitment to safety, quality, and sustainability, and provide examples of your leadership in previous roles.
Highlight Relevant Qualifications: Clearly list your professional registrations and memberships, such as IET or CIBSE, and any relevant certifications like Authorising Engineer or CDCMP Accreditation. This will show you meet the essential qualifications for the role.
Showcase Problem-Solving Skills: Include specific instances where you've successfully identified and mitigated risks in engineering projects. This will demonstrate your analytical skills and ability to manage competing priorities effectively.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Technical Expertise
As a Technical Services Manager, it's crucial to demonstrate your deep understanding of high and low voltage electrical systems and mechanical systems. Be prepared to discuss specific projects where you've successfully managed critical infrastructure, highlighting your role in ensuring compliance with safety and engineering standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage risks. Prepare examples from your past experiences where you identified potential issues in MEP infrastructure and how you mitigated those risks effectively. This will showcase your analytical skills and attention to detail.
✨Emphasise Leadership and Team Development
The role requires strong leadership skills, so be ready to discuss how you've previously led teams or projects. Share your approach to coaching and developing team members, especially in technical training areas like HV and LV systems, to demonstrate your commitment to continuous improvement.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, prepare to talk about your experience liaising with clients and regulatory bodies. Highlight how you've effectively communicated technical information and ensured alignment with standards, which will show your ability to build strong professional relationships.
