At a Glance
- Tasks: Lead the delivery of essential services in a secure environment, ensuring top-notch performance and compliance.
- Company: Join Mitie, a forward-thinking company focused on innovation and sustainability.
- Benefits: Enjoy career development opportunities and a supportive, collaborative work culture.
- Other info: Inclusive recruitment process with support for applicants with disabilities.
- Why this job: Make a real difference in a high-profile environment while advancing your career.
- Qualifications: Experience in FM service delivery and relevant engineering qualifications are essential.
The predicted salary is between 40000 - 50000 € per year.
Hours: Full Time
Location: York
Responsibilities:
- Provide strong leadership and governance for the delivery of Hard and Soft FM services across the prison site, including mechanical, electrical, life safety, security, specialist, and water system maintenance.
- Oversee PPM generation, completion, reporting, and trend analysis, ensuring compliance with statutory, contractual, and SFG20 maintenance standards.
- Develop and implement maintenance and repair strategies to optimise asset lifecycle performance, with sustainability and continuous improvement at the forefront.
- Manage service delivery teams effectively, ensuring excellent performance, resource planning, budget management, and adherence to operational standards.
- Build and maintain strong working relationships with key stakeholders, including the Client, Prison Leadership Team, contractors, strategic partners, and internal Mitie teams.
Required Qualifications:
- Experience in Hard FM service delivery and soft services management, ideally within a prison or secure environment.
- Appropriate Engineering qualification gained through apprenticeship or equivalent building services maintenance training.
- Health & Safety qualification such as IOSH (Essential) or NEBOSH (Desirable).
- Membership of a relevant professional body such as IWFM, CMI, or Tech/CMIOSH.
- Working knowledge of CAFM systems, PPM delivery, SFG20 maintenance schedules, and relevant legislation and industry best practice.
What's in it for you?
- Opportunity to work within a high-profile and evolving secure environment.
- Career development and progression opportunities within Mitie.
- A collaborative and supportive working environment focused on innovation, sustainability, and continuous improvement.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Technical Services Delivery Manager (Deputy Head of FM) employer: Mitie Cleaning & Hygiene Services
Mitie offers an exceptional working environment for the Technical Services Delivery Manager role in York, where you will lead the delivery of vital FM services in a secure setting. With a strong emphasis on career development, sustainability, and innovation, employees benefit from a collaborative culture that prioritises continuous improvement and strong stakeholder relationships. Join us to make a meaningful impact while enjoying opportunities for professional growth in a high-profile environment.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Delivery Manager (Deputy Head of FM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in facilities management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to sustainability and continuous improvement, as these are key in the role of Technical Services Delivery Manager.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've effectively managed teams and delivered excellent service in previous roles, especially in challenging environments like prisons.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Services Delivery Manager (Deputy Head of FM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Technical Services Delivery Manager role. Highlight your experience in Hard FM service delivery and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your leadership skills and experience in managing service delivery teams. We love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've optimised asset lifecycle performance or improved service delivery in previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your FM Services
Make sure you brush up on your knowledge of both Hard and Soft FM services. Understand the specific requirements for maintenance and repair strategies, especially in a secure environment like a prison. This will show that you're not just familiar with the basics but also ready to tackle the unique challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed service delivery or improved performance. Highlight your ability to build strong relationships with stakeholders, as this is crucial for the Technical Services Delivery Manager role.
✨Get Familiar with Compliance Standards
Review the statutory, contractual, and SFG20 maintenance standards relevant to the position. Be ready to discuss how you ensure compliance in your previous roles. This will demonstrate your attention to detail and commitment to maintaining high operational standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges in service delivery or their approach to sustainability and continuous improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
