Technical Services Delivery Manager - Deputy FM

• To provide operational management of Facilities Management Delivery across the Prison, ensuring consistently high standards of service delivery, compliance, and customer satisfaction.
• To deliver innovation, continuous improvement, and best practice in FM service operations, in collaboration with the Mitie Centres of Excellence and other relevant stakeholders.
• To oversee the performance and development of service delivery teams, ensuring effective resource management and adherence to budgetary constraints

Better places, thriving communities.

• Objectives
• To provide operational management of Facilities Management Delivery across the Prison, ensuring consistently high standards of service delivery, compliance, and customer satisfaction.
• To deliver innovation, continuous improvement, and best practice in FM service operations, in collaboration with the Mitie Centres of Excellence and other relevant stakeholders.
• To oversee the performance and development of service delivery teams, ensuring effective resource management and adherence to budgetary constraints
• To deputise for the Head of FM as requested

Responsibilities

• Provide strong leadership and governance for the delivery of Hard and Soft services including mechanical, electrical, plumbing, fabric and cleaning/Stores function.
• Develop a maintenance and repair stragety to optimise the life of HMP Millsike assets with sistainability at the heart aligned to ISO5001
• Provide oversight, governance and input into the asset forward maintenance plan, build and maintain strong relationships with key stakeholders, including the Client, Internal, and supply chain partners.
• Provide leadership, direction, and support to service delivery teams, fostering a culture of high performance, collaboration, and continuous improvement across the Site.
• Ensure contract requirements and CDIs are consistently met, and that service delivery exceeds expectations.
• Develop, implement, and monitor service delivery plans, policies, and procedures across the region, aligning with the Client's property strategies and objectives.
• Proactively identify and implement service improvements, cost efficiencies, and innovative solutions to enhance service delivery and customer experience.
• Lead and oversee the Facilities Management Department, ensuring compliance with all relevant legislation, regulations, and best practice through their direct reports.
• Collaborate with Strategic Partners in providing FM spaces for Prisoners to work alongside and support both the FM delivery and their rehabilitation and preparedness for release.
• Monitor and analyse service response times, customer feedback, and other performance data to identify trends and areas for improvement.
• Manage the financial requirements and monitor performance against set budgets, ensuring cost-effective service delivery
• Effectively resource the team and take a proactive approach through business forecasting.
• Is the operational focal point for any escalated service issues, responsible for resolving them promptly and professionally to ensure minimal disruption to the Client's operations.
• Participate in and proactiviely engage in audits and inspections, ensuring compliance with all requirements and implementing corrective actions as needed.
• Working closely wth the Head of Sustainabilty and the Prison Senior Leadership Team for a joined up apporach to the safe, decent and secure prison.
• Adhere to security procedures and protocols relevant to the specific prison or probation setting.
• Be vigilant and report any suspicious activity or security concerns to the appropriate authorities.
• Competencies
• Experienced in building services maintenance, via apprenticeship or equivalent training, the Candidate must hold an appropriate Engineering qualification
• Must possess a Health & Safety qualification, such as IOSH (Essential) or NEBOSH (Desirable)
• Membership in a relevant industry body (e. g., IWFM, CMI, or Tech/CMIOSH) is required
• Working knowledge of SFG20 Maintenance Task Schedules
• Ability to manage and prioritise multiple tasks and projects effectively.
• Extensive experience in Hard FM Services Delivery and soft services management.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Experience managing teams along with HR issues including recruitment, employee relations, staff development, and absence management.
• Proven ability to develop, implement, and monitor service delivery plans, policies, and procedures.
• Strong understanding of relevant legislation, regulations, and industry best practices.
• Provide leadership and governance for the delivery of all hard servcies including mechanial, electrical, plumbing and fabric maintenance
• Effective Financial management and budgeting skills.
• Proficiency in relevant IT systems and software.
• Contract Stakeholders
• The role holder will collaborate and engage with the following stakeholders:
• Primary Stakeholders: FM Departmental Supervisors and FM staff, Contractors, Custodial Managers, On-site Strategic Partners, Helpdesk Co-Ordinators, APOM, Prisoners.
• Secondary stakeholders: Prison Director and other SLT Members, Other Mitie Colleagues including Projects, Other Client Representatives.

Head of Sustainability, Client Controller, Inspectors and visitors to site.

Our market-leading offering provides you with benefits that suit your lifestyle.

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So you can get expert advice by video or phone without having to leave your home.

We offer financial wellbeing assistance through our Salary Finance scheme.

For example, you could access 50% of your earned pay before payday for a small fee.

Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.

You might choose to purchase up to five extra days’ holiday each year.

You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.

There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform.

And we have a cycle-to-work scheme.

Life cover of up to four times your salary is available.

We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work.

There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

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Progressing your career is therefore a top priority for us.

We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all.

If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at Chris.

Kalugin@mitie. com.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.

We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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