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- Tasks: Provide top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Earn £16.27 per hour, enjoy paid breaks, and access great employee perks.
- Other info: Flexible shifts, career progression opportunities, and a supportive work culture.
- Why this job: Make a real difference by creating a welcoming and secure space for customers.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
The predicted salary is between 30000 - 35000 £ per year.
Mitie is looking for Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers. You must hold a current SIA licence.
Pay rate: £16.27 per hour
Shifts: Various shifts (to be discussed at interview)
Vetting: It is vital that you have a full 5-year checkable employment/education history. Failure to do so could mean your offer will be withdrawn or your employment stopped.
Main Duties:
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits To Working With Mitie Include:
- Contracted hours
- Annual leave entitlement
- Pension and life insurance schemes
- Free uniform supplied
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie's employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
- Flexible benefits platform, virtual GP, Salary Finance options, and a Choices benefits portal to tailor benefits to your lifestyle
- High street discounts via MiDeals and participate in cycle-to-work schemes
- Life cover is the greater of your annual salary or £10,000
- Save-as-you-earn and a Mitie Matching Share Plan
- Mitie Stars recognises employee hard work with monthly prizes and a top annual prize
Our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
About Mitie: Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Retail Elite Security Officer in Taunton employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer in Taunton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle anti-social behaviour, as these are key for the Retail Elite Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Elite Security Officer in Taunton
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a welcoming environment and handle queries with a friendly approach.
Be Clear About Your SIA Licence: Since holding a current SIA licence is a must for this role, don’t forget to mention it clearly in your application. We need to know you’re qualified right from the start!
Detail Your Employment History: Remember, we need a full 5-year checkable employment/education history. Be thorough and honest about your past roles to avoid any hiccups later on in the process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Elite Security Officer. Familiarise yourself with Mitie's values and how they prioritise customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've successfully engaged with customers or handled difficult situations. Highlighting these skills will demonstrate that you can create a welcoming environment for both colleagues and customers.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as managing anti-social behaviour or supporting the police. Think through potential scenarios and how you would respond, showcasing your problem-solving abilities and commitment to maintaining a safe environment.
✨Dress the Part
Even if the interview is casual, dressing smartly shows professionalism and respect for the role. Consider wearing something that reflects the security industry, as it can help you make a strong first impression and convey your seriousness about the position.