At a Glance
- Tasks: Observe and prevent theft while ensuring a safe shopping environment.
- Company: Join the UK's leading high street retailer, M&S.
- Benefits: Earn £15.91 per hour plus great perks like discounts and training.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must have SIA licence and strong customer service experience.
The predicted salary is between 33000 - 34000 € per year.
Better places, thriving communities. M&S Store Detective – 45 hrs per week, 5 days a week including weekends. Travel paid for: Public Transport and/or Car mileage. Location: M&S Swindon, Bath, Bristol, Cheltenham, Gloucester. Pay: £15.91 per hour. Candidate must have 5 years trackable working history in the UK and a valid SIA front line license.
Job Overview: Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client. M&S discount (20%) after 6 months employment.
Main Duties:
- Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
- Follow ASCONE process.
- Work with SOC CCTV operators to identify and stop offenders.
- Liaison with police forces and other crime prevention partners, to keep up to date with crime trends in the area.
- Build local network to identify and disrupt crime.
- Report incidents accurately and in a timely fashion.
- Occasionally attend court to provide evidence.
What We Are Looking For:
- Adaptability – as no two days at our client's regional stores are the same.
- Remain calm under pressure and react quickly in challenging situations.
- Experience in a customer facing role with a strong customer service background.
- Strong communication skills (written and verbal), preferably with a GCSE-equivalent in English.
- Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve existing working practices.
- Strongly self‑motivated individual with a can‑do attitude and a drive to learn.
- A positive, outgoing personality looking to be part of a strong and established team.
- Essential that you are SIA licensed—store detective experience highly desirable.
- Exceptional observational skills; ability to handle sensitive situations and make quick decisions.
- Confidence to challenge people when necessary.
Why Join Us?
- Great Pay & Benefits: Earn £15.91 per hour with benefits such as Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
- Professional Growth: Enjoy company‑funded SIA Licence renewal and continuous training.
Store Detective in Swindon employer: Mitie Cleaning & Hygiene Services
Join M&S as a Store Detective and be part of a dynamic team dedicated to creating better places and thriving communities. With competitive pay at £15.91 per hour, generous benefits including a 20% employee discount after six months, and opportunities for professional growth through company-funded training, M&S offers a supportive work culture that values adaptability and teamwork. Located in vibrant areas such as Swindon, Bath, Bristol, Cheltenham, and Gloucester, this role not only provides meaningful employment but also the chance to make a real impact in your community.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Detective in Swindon
✨Tip Number 1
Network like a pro! Connect with people in the industry, attend local events, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your observational skills and adaptability, as these are key for a Store Detective role.
✨Tip Number 3
Stay updated on crime trends in your area. Being knowledgeable about local issues shows your commitment to the role and can give you an edge during interviews. Plus, it’s a great conversation starter!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Store Detective in Swindon
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your observation skills and any relevant experience in your written application. We want to see how you can contribute to preventing theft and keeping our stores safe!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Store Detective role by mentioning specific duties from the job description. Show us why you’re the perfect fit for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Detective. Familiarise yourself with the Theft Act and the ASCONE process. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Skills
Highlight your observational skills and any relevant experience in customer-facing roles. Be prepared to share specific examples of how you've handled challenging situations or prevented theft in the past. This will demonstrate your capability and confidence.
✨Stay Calm Under Pressure
During the interview, they might ask you how you'd react in high-pressure scenarios. Practice your responses to these types of questions, showcasing your ability to remain calm and make quick decisions when needed.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you. For example, ask about the training process or how the team collaborates with local police.
