Head of Engineering Services - Facilities in Swansea

Salary: £60,000 + 10% Annual Bonus

Location: Swansea, South Wales

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site-based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.

Role Responsibilities

• Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer-focused culture that supports continuous improvement.
• Oversee third-party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.
• Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.
• Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.
• Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.

Required Qualifications

• Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
• Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.
• Must have strong knowledge of SFG20 legislation.
• Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.

What’s in it for you?

• A full-time, permanent, site-based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.
• The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.
• A role where your commercial, technical and leadership expertise will directly support service quality, client satisfaction and long-term contract success.

Additional Information

• This role is site based in South Wales.
• Pre-employment security checks will be required, including DBS and BPSS.
• Our market-leading offering provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
• We award our employees with Mitie Stars as recognition for their hard work.
• Progressing your career is therefore a top priority for us.
• We are committed to ensuring our recruitment process is inclusive and accessible to all.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.