Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential admin support for airside pass applications and manage queries effectively.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy flexible benefits, virtual GP access, and financial wellbeing assistance.
- Why this job: Be the first point of contact and make a real impact in a dynamic environment.
- Qualifications: Strong administrative experience and excellent communication skills are essential.
- Other info: Great career progression opportunities and a supportive, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Provide comprehensive administrative support to the Airside Pass function within the Support Services Team ensuring that work is completed accurately, effectively and efficiently so that the office runs smoothly at all times.
Main Duties
- Act as the first point of contact for the department, dealing with queries and requests or escalating as appropriate to ensure prompt resolution regarding airside passes.
- Process new/renewal applications of airside passes on Airport Gateway ensuring all documents meet CAA and Airport requirements.
- Manage the issuing of GSAT login for online courses.
- Request DBS certificates through online portal.
- Produce and distribute, as required, documents and information in a timely manner consistent with company standards of efficiency and accuracy.
- Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
- Arrange appointments as required.
- Organise and manage personally allocated areas of work related to the smooth running of the function so that the work is completed effectively and efficiently.
- Support the wider administrative team, undertaking duties as required, to assist in the smooth running of the office.
- Participate in programme of self development within the Support Services field.
What we are looking for
Previous strong administrative experience is required.
Delivering Excellence
- Produces high quality, accurate work to timescale.
- Follows and understands Care & Custody standards and procedures.
- Clearly understands consequences of not achieving standards.
- Records and checks information and documentation accurately.
- Maintains concentration and focus on task/job in hand.
- Actively seeks ways to make improvements.
- Accepts responsibility for own actions.
Teamwork
- Works effectively with others.
- Shares information and experience.
- Does his/her fair share.
- Supports colleagues.
- Builds positive lasting working relationships.
- Supports team members and team decisions.
- Accepts help and support.
Communication
- Is confident, clear, accurate and to the point when sharing/giving information.
- Maintains eye contact when communicating.
- Asks questions and probes to gain relevant information.
- Summarises key relevant points.
- Seeks clarification when necessary.
- Listens to and carefully reads instructions and information.
- Is discreet and maintains confidentiality of information.
- Is polite and tactful.
- Checks theirs and others understanding.
- Adjusts language to the demands of the situation.
- Uses non-verbal communication constructively and effectively.
Safety, Dignity and Diversity
- Shows respect for others treating people fairly with dignity and consideration.
- Knows the Company policy on safety, dignity and diversity.
- Maintains the health, safety and welfare of self and others.
- Does not discriminate against or harass others.
- Challenges inappropriate behaviour and language explaining why it is unacceptable.
Planning & Organising
- Is organised and structured in approach.
- Prioritises and manages own time effectively.
- Organises and plans own workload.
- Completes tasks on time, meets deadlines.
Decision Making
- Obtains checks and understands all relevant and available facts before drawing a conclusion.
- Recognises the need to act.
- Uses basic rules, common sense and past experience to identify problems.
- Recognises when a current situation is like a past situation.
- Understands how own tasks relate to wider framework.
- Assesses situations objectively.
Change Orientation / Flexibility
- Is open to change and is flexible.
- Is willing to try out different ideas, solutions, technologies and working practices/methods.
- Adapts to changing requirements and priorities.
- Quickly picks up new ideas and ways of working.
- Supports and assists with implementation of new ideas.
- Maintains effectiveness during rapidly changing situations or priorities.
- Makes suggestions to improve practices, systems and procedures at work.
- Questions existing methods constructively with the aim of improving service delivery.
Resilience / Drive
- Picks up problems, takes the initiative and deals with them without unnecessarily passing upwards.
- Consistently delivers what is required to deadline.
- Recognises importance of meeting objectives.
- Bounces back after setbacks.
- Keeps difficulties in perspective.
- Accepts challenging work.
- Seeks feedback on performance and constructively accepts it.
- Evaluates own performance.
- Accepts responsibility for own development.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Join our Mitie Team. Together our diversity makes us stronger.
Support Services Administrator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Don't forget to listen actively and engage with your interviewer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Services Administrator role. Highlight your previous administrative experience and how it aligns with the job description. We want to see how you can bring your skills to our team!
Showcase Your Attention to Detail: Since accuracy is key in this role, be sure to demonstrate your attention to detail in your application. Double-check for any typos or errors, and make sure your documents are well-organised. We appreciate candidates who take pride in their work!
Communicate Clearly: When writing your cover letter, be clear and concise. Use straightforward language and get straight to the point about why you're a great fit for the role. Remember, we value effective communication, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Services Administrator inside out. Familiarise yourself with the airside pass function and the specific requirements mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Admin Skills
Highlight your previous administrative experience during the interview. Be ready to discuss how you've managed tasks like processing applications or maintaining records. Use specific examples to demonstrate your ability to produce high-quality, accurate work and how you’ve contributed to the smooth running of an office.
✨Communication is Key
Since this role involves being the first point of contact for queries, practice clear and concise communication. During the interview, maintain eye contact and be polite. Show that you can summarise key points effectively and ask clarifying questions when needed. This will reflect your ability to communicate well in the workplace.
✨Be Organised and Flexible
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. Be prepared to talk about how you adapt to changing situations and handle multiple responsibilities. This will show that you can thrive in a dynamic environment, which is crucial for the role.
