Supervisor

Better places, thriving communities.

Hours of work: 12 Hour Shifts (42hrs avg per week)

Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)

Pay Rate: £16.89ph

Overview: Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.

Main Duties:

• To ensure that at all times security team members are deployed effectively to post; operate all the required systems and conduct all required functions.
• Working in conjunction with the Security Manager, to ensure the seamless delivery of exceptional service standards to internal/external customers.
• Parade, deploy and manage all security team members throughout their tour of duty.
• Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
• To set the highest standards of service delivery from security team members by providing full briefings and guidance to all security personnel.
• To maintain an effective duty of care to security team members ensuring that all required procedures/policies relevant to Health & Safety at Work legislation; Staff Welfare & Development Training; Disciplinary & Grievance; Discriminatory & Harassment; Alcohol & Drug Misuse; Equal Opportunities are correctly explained and followed.
• Undertake fair and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures in liaison with the Security Manager and CRS.
• Monitor attendance and time-keeping records and take any required remedial action where necessary.
• Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
• Undertake investigations on the direction of the Security Operations Manager utilizing CCTV in accordance with company Policy.
• Participate and contribute positively to the security team management.
• Attend meetings as required and provide reports and recommendations on the activities of the security operation.
• Be committed to Health & Safety and ensure that you are familiar with all client Health & Safety policies and procedures.
• Police and encourage observance with all site security & safety policies.
• Perform verification checks of all the Control Room equipment ensuring that all systems are fully operational.
• Manage and control the response to all security alarms and incidents in a timely and effective manner.
• Ensure that the maintenance of contemporaneous records is conducted from which Daily Situation Reports and handovers can be compiled.
• Vary the protective deployment of the site security team members in accordance with the advised prevailing state of alert.
• Manage the retention, issue and receipt of all site keys held or deposited within the Key Tracker and Security Control Room.
• Conduct inventory checks and report any losses to senior line management.
• Manage the polite and effective processing of all telephone enquiries received at the Security Control Room.
• During Corporate Events, liaise with the Security Manager and assigned security team members to ensure adequate back up support is provided.
• Tour the site periodically to ensure that all is in order.
• Ensure all patrolling and duty officers have the necessary equipment required to complete all their duty tasks in a safe and competent manner.
• Follow any such reasonable instruction as issued by Senior Line Management.

Security and Health & Safety:

• Look out for, and immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident.
• Keep to schedules and demonstrate commitment to Mitie and the Client.

What We Are Looking For:

• Previous experience managing teams.
• A Valid SIA License Including CCTV Licence Required.
• First Aid certificate.
• Essential and proven experience in a customer focused environment.
• Excellent interpersonal and communication skills.
• Experience of dealing with HR investigations, grievances and disciplinaries.
• Proactive attitude and awareness of personal health and safety.
• An individual who can demonstrate attention to detail.
• Well organised, with a high level of concern for quality and the delivery of excellent customer service.
• Committed to following procedures and ensuring tasks are fully completed.
• Demonstrate effective leadership and team building skills.
• Have excellent verbal and written communication skills.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We award our employees with Mitie Stars as recognition for their hard work. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We are committed to ensuring our recruitment process is inclusive and accessible to all.

Join our Mitie Team. Together our diversity makes us stronger. Apply Now.