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- Tasks: As a Store Detective, you'll prevent theft and ensure safety in M&S stores.
- Company: Join Mitie, a leading facilities management provider with a diverse global workforce.
- Benefits: Enjoy flexible benefits, high street discounts, and access to a virtual GP.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic environment.
- Qualifications: Must be SIA licensed with strong communication skills and a customer service background.
- Other info: Work 45 hours a week, Tuesday to Saturday, with travel expenses covered within a 40-mile radius.
The predicted salary is between 31000 - 43000 £ per year.
Better places, thriving communities.
M&S Store Detective – 45 hrs per week, Tuesday to Saturday
All travel paid for within a 40-mile radius
Pay rate: £14.95
Areas: M&S Newcastle and surrounding area
Job Overview
Our client is the UK\’s leading high street retailer. As a Store Detective, you will operate across their stores, using your observation skills to prevent theft. Your work is crucial in identifying, apprehending, and prosecuting criminals targeting our client.
Main Duties
- Observe, deter, and arrest individuals involved in criminal activity in line with the Theft Act.
- Follow the ASCONE process.
- Collaborate with SOC CCTV operators to identify and stop offenders.
- Liaise with police and crime prevention partners to stay updated on local crime trends.
- Build local networks to identify and disrupt crime.
- Report incidents accurately and promptly.
- Occasionally attend court to provide evidence.
What We Are Looking For
- Adaptability, as no two days are the same.
- Ability to remain calm under pressure and react quickly.
- Experience in a customer-facing role with strong customer service skills.
- Good communication skills (written and verbal), preferably with GCSE English or equivalent.
- Proactive, forward-thinking, and eager to improve practices.
- Self-motivated with a positive attitude and a desire to learn.
- Outgoing personality and team-oriented mindset.
- Must be SIA licensed; store detective experience is a plus.
- Exceptional observational skills and decision-making ability.
- Confidence to challenge when necessary.
Benefits
Our flexible benefits scheme includes access to a virtual GP, financial wellbeing support via Salary Finance, customizable benefits through Choices platform, high street discounts, cycle-to-work scheme, life cover, share schemes, and employee recognition programs.
We prioritize inclusive recruitment and are happy to make reasonable adjustments for applicants with disabilities or long-term conditions.
About Mitie
Since 1987, Mitie has employed 76,000 people worldwide, providing facilities management and professional services to a diverse range of clients, including banking, government, healthcare, and education sectors.
Join our Mitie Team. Together our diversity makes us stronger.
- Apply Now
Looking to move roles but stay with Mitie? Share your experience about working with us!
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Store Detective employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Detective
✨Tip Number 1
Familiarise yourself with the Theft Act and the ASCONE process. Understanding these legal frameworks will not only help you in your role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with current or former store detectives to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Showcase your observational skills in practical scenarios. Consider participating in local community events where you can practice these skills, as this experience can be a great talking point in interviews.
✨Tip Number 4
Stay updated on local crime trends by following local news and police reports. Being knowledgeable about the specific issues in the Newcastle area will help you stand out as a proactive candidate.
We think you need these skills to ace Store Detective
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Store Detective position. Understand the key responsibilities and required skills, such as observational skills and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise any previous roles in security or customer service, and showcase your ability to remain calm under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Store Detective role. Mention your adaptability, decision-making abilities, and any relevant qualifications, such as your SIA licence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Observation Skills
As a Store Detective, your observational skills are key. Be prepared to discuss specific examples where you've successfully identified suspicious behaviour or prevented theft in previous roles. This will demonstrate your capability and understanding of the job.
✨Demonstrate Calmness Under Pressure
The role requires you to remain calm and react quickly in high-pressure situations. During the interview, share experiences where you've had to stay composed while dealing with challenging scenarios, highlighting your decision-making abilities.
✨Highlight Your Communication Skills
Good communication is essential for liaising with police and crime prevention partners. Be ready to provide examples of how you've effectively communicated in past roles, especially in customer-facing positions, to show that you can handle interactions professionally.
✨Express Your Proactive Attitude
Employers value candidates who are proactive and eager to improve practices. Share instances where you've taken the initiative to enhance security measures or improve team performance, showcasing your forward-thinking mindset.