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- Tasks: Manage the Eptura Engage Space Booking System and support colleagues with workspace needs.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Enjoy flexible working, financial wellbeing assistance, and exciting lifestyle benefits.
- Why this job: Be the go-to person for workspace solutions and make a real impact in the office.
- Qualifications: Experience with booking systems and strong communication skills are essential.
- Other info: Flexible hybrid working model with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and highly organised Space Booking Manager to oversee the day-to-day operation of our Eptura Engage Space Booking System. In this role, you will ensure the platform functions smoothly, maintain accurate workspace data, and provide exceptional support to colleagues across the business—especially our VIP PA community. You will act as the primary liaison with Eptura, manage system configuration, troubleshoot issues, and support wider workplace operations through reporting and insights.
Key Responsibilities
- System Ownership & Administration
- Fully manage daily maintenance and upkeep of the Engage system.
- Configure system settings, including floorplans, space data, assets, booking rules, and user permissions.
- Ensure digital workspace data reflects physical changes within the office.
- Act as the main point of contact with Eptura, staying informed about updates, enhancements, or system issues.
- Provide user insights and feedback to Eptura to support ongoing improvements.
- User & Stakeholder Support
- Provide first‑line support for all Engage‑related queries such as access issues, booking conflicts, and system troubleshooting.
- Build strong, supportive working relationships with VIP PAs and senior stakeholders.
- Collaborate effectively with catering, reception, AV, and Workplace Concierge teams.
- Maintain high levels of professionalism and responsiveness at all times.
- Issue Resolution & Continuous Improvement
- Log bugs and technical issues with Eptura Support and follow them through to resolution.
- Identify trends in recurring issues and escalate them appropriately.
- Suggest improvements to processes or configurations to enhance user experience and system performance.
- Reporting & Data Management
- Support the Workplace Concierge and relevant stakeholders with reporting, data extraction, and insights from Engage.
- Ensure accuracy, consistency, and timely delivery of all reports.
- Training & Communication
- Deliver engaging training and system guidance to stakeholders, with a focus on PA and EA teams.
- Communicate system changes, updates, and known issues clearly and effectively.
What We're Looking For
- Minimum 12 months' experience working with Engage or a similar booking/workplace management platform.
- Strong communication and interpersonal skills, confident working with senior users.
- Patient, empathetic approach to user support and problem-solving.
- Analytical mindset with the ability to recognise patterns and recurring issues.
- Experience extracting data and generating reports from booking systems.
- Ability to work independently, prioritising tasks effectively.
- Understanding of broader workplace and office service operations.
Working Pattern
Flexible hybrid working model.
We also offer extensive benefits and opportunities, including:
- Financial wellbeing assistance through Salary Finance (access to earned pay before payday for a small fee).
- Flexible lifestyle benefits platform (Choices) with options such as extra holiday, insurance, dental, and tech purchases.
- MiDeals platform for discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan.
- Recognition through Mitie Stars with monthly prizes and an annual top prize of £10,000.
We are committed to an inclusive recruitment process. If you require reasonable adjustments during recruitment due to disability or a long-term condition, please let us know by emailing pankaj.chaudhary@mitie.com.
Since 1987, Mitie’s 80,000 employees have supported clients globally. We are the UK’s leading facilities management and professional services company, serving a diverse range of sectors.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Space Booking Manager employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Space Booking Manager
✨Tip Number 1
Get to know the company inside out! Research Mitie and its values, especially how they relate to the Space Booking Manager role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to system management and user support. Think about examples from your past experience that showcase your problem-solving skills and ability to work with senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitie team!
We think you need these skills to ace Space Booking Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with space booking systems like Eptura. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with VIP PAs and senior stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your interpersonal skills.
Highlight Problem-Solving Experience: We’re looking for someone who can troubleshoot issues effectively. Share examples in your application where you’ve resolved conflicts or improved processes, especially in a workplace setting. This will show us you’re proactive and analytical!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your System Inside Out
Make sure you’re familiar with the Eptura Engage Space Booking System. Understand its features, common issues, and how to troubleshoot them. This will show your potential employer that you’re proactive and ready to take ownership of the system.
✨Build Rapport with Stakeholders
Since you'll be working closely with VIP PAs and senior stakeholders, practice your communication skills. Think about how you can build strong relationships and provide exceptional support. Maybe even prepare a few examples of how you've successfully collaborated in the past.
✨Showcase Your Analytical Skills
Be ready to discuss how you’ve used data to identify trends or improve processes in previous roles. Bring examples of reports you’ve generated or insights you’ve provided that led to positive changes. This will highlight your analytical mindset and problem-solving abilities.
✨Prepare for Training Scenarios
Since training is part of the role, think about how you would deliver engaging training sessions. Prepare a mini-presentation or outline on how you would explain the system to new users. This will demonstrate your ability to communicate effectively and your understanding of user needs.
